Transmitter Issue?

[JBFG]

So my transmitter is not connecting to my perdix AI.
Yes the numbers were entered correctly and yes the tank is on.
It's brand new so it's not a battery issue.

Anyone else ever had this problem? If so what did you do?

 

[scubadada]

What did Shearwater say?

Personally, I would switch out the battery. If that did not work, I'd inquire about service.

 

[tbone1004]

So my transmitter is not connecting to my perdix AI.
Yes the numbers were entered correctly and yes the tank is on.
It's brand new so it's not a battery issue.

Anyone else ever had this problem? If so what did you do?

change the battery. there is no guarantee it isn't the battery....

 

[JBFG]

I have an email out to their service department. I’ll go and buy a battery and change it. It’s possible that it is dead. But wouldn’t that show me the battery indicator and not the loss comms?

 

[tbone1004]

@racanichou if the battery is dead, the xmitter can't transmit. The Shearwaters unfortunately don't display battery level until they are very close to dying. If you have a multimeter, check the battery voltage before replacing

 

[JBFG]

I will try a new battery to see if that fixes it.

 

[JBFG]

Yep. Dead battery on a new unit.

It happens I suppose. Anyway. Solved!

 

[Joneill]

So my transmitter is not connecting to my perdix AI.
Yes the numbers were entered correctly and yes the tank is on.
It's brand new so it's not a battery issue.

Anyone else ever had this problem? If so what did you do?

Deleted as I see problem was dead battery..