Covid-19 (coronavirus) Updates - Liveaboard Cancellation Policy

[Dive and Cruise]

Thanks for keeping us updated. The flow of information from some LOBs has not been good so posts like yours are a real service to the dive community.

That's the idea, with many different updates coming up daily, the messages can be really confusing for divers from everywhere. So we hope this can be helpful for some divers!

 

[O-ring]

That's the idea, with many different updates coming up daily, the messages can be really confusing for divers from everywhere. So we hope this can be helpful for some divers!

Absolutely. When the time comes to book trips we won't forget who was helpful and who wasn't. Thanks again for taking the time to keep us informed.

 

[martincohn]

deleted

 

[puncho]

Thanks for the great info. Where are you getting this info from? Directly from the liveaboards?

 

[outofofficebrb]

One of the liveaboards I am scheduled to be on is still dragging their feet on rescheduling, even for people who cannot get into the country at all under any circumstance due to the travel ban in place for countries such as Germany and the UK. As it is not the final outcome, I am not naming any names so please do not ask.

"At that stage, nobody knows how long this situation is gonna last. As a logical and direct consequence: we stick to our terms and conditions.
When the corona virus crisis will be behind us, it is the time to know exactly how many guests cancelled their cruise (whatever the reasons are) and see if technically and financially we can afford to issue vouchers and under which conditions.
For now, any decision or promise that would be made before the total end of that exceptional (and extremely complicated) situation would be irresponsible.
For the time being, we take note of the all the cancellations, one by one. We will evaluation if we can sort something out, when we know precisely the number and the total estimated value that represent all the bookings cancelled.
As you surely understand, It is still way too early to measure the final impact of this exceptional crisis to the world, to the populations and obviously to our company."

 

[Ministryofgiraffes]

One of the liveaboards I am scheduled to be on is still dragging their feet on rescheduling, even for people who cannot get into the country at all under any circumstance due to the travel ban in place for countries such as Germany and the UK. As it is not the final outcome, I am not naming any names so please do not ask.

"At that stage, nobody knows how long this situation is gonna last. As a logical and direct consequence: we stick to our terms and conditions.
When the corona virus crisis will be behind us, it is the time to know exactly how many guests cancelled their cruise (whatever the reasons are) and see if technically and financially we can afford to issue vouchers and under which conditions.
For now, any decision or promise that would be made before the total end of that exceptional (and extremely complicated) situation would be irresponsible.
For the time being, we take note of the all the cancellations, one by one. We will evaluation if we can sort something out, when we know precisely the number and the total estimated value that represent all the bookings cancelled.
As you surely understand, It is still way too early to measure the final impact of this exceptional crisis to the world, to the populations and obviously to our company."

to me this is bollocks though, it's certainly not irresponsible to say 'if you cannot get to this cruise due to lockdown and it doesn't sail, we will allow you to change to another date'

 

[outofofficebrb]

to me this is bollocks though, it's certainly not irresponsible to say 'if you cannot get to this cruise due to lockdown and it doesn't sail, we will allow you to change to another date'

My agent is still negotiating for our half charter. I am keen on seeing how this all ends and will undoubtedly report back once final-final.

 

[Redfoot]

Any word form All Star?

 

[All Star Liveaboards]

Any word form All Star?

All Star Liveaboards is closely monitoring developments with COVID-19 and how it will impact dive liveaboard travel. If you have a trip booked with us in the next 8 weeks and your travel plans have been affected due to quarantine or travel ban we recommend contacting us at info@allstarliveaboards.com or calling our office at 954-734-7111.

Update as of March 19, 2020

Bahamas – Ban on entry to travelers who have recently traveled to China, Iran, Ireland, UK, EU, Japan, South Korea or Singapore. At this time all trips are departing as planned. If you have a trip booked with Blackbeard’s, Cat Ppalu or Aqua Cat in the next 8 weeks (5/16/20) and wish to reschedule we are allowing these guests to rebook on a future date without penalty. There are no restrictions or blackout dates on these rebook credits.

British Virgin Islands – As of March 18, 2020, the Governor of the British Virgin Islands has instituted a travel ban for the next 30 days. If you have a trip booked aboard the Cuan Law between now and April 19, 2020 please contact us and we will help reschedule your trip for a date in the future.

Philippines – The Philippines has instituted a travel ban through April 14, 2020. If your trip is departing between now and April 14th we will be offering a full rebook credit.

Indonesia – Travelers who have been in China, Italy, Vatican, South Korea, Iran, Spain, France, Germany, Switzerland or UK in the last 14 days are not allowed to enter or transit through Indonesia at this time. For those with a trip in the next 30 days they will will have to obtain a health certificate from their home countries and must apply for a visa from Indonesian missions. This only applies to those traveling to Indonesia in the next 30 days. All other travelers are welcome and liveaboard trips are departing as scheduled. If you are under a government mandated travel ban or quarantine you would be eligible for a rebook credit.

Remember that this is changing daily with travel bans being put in place and lifted on a day to day basis. Please contact us with any questions or concerns you may have.

Stay well!

 

[Redfoot]

All Star Liveaboards is closely monitoring developments with COVID-19 and how it will impact dive liveaboard travel. If you have a trip booked with us in the next 8 weeks and your travel plans have been affected due to quarantine or travel ban we recommend contacting us at info@allstarliveaboards.com or calling our office at 954-734-7111.

Update as of March 19, 2020

Bahamas – Ban on entry to travelers who have recently traveled to China, Iran, Ireland, UK, EU, Japan, South Korea or Singapore. At this time all trips are departing as planned. If you have a trip booked with Blackbeard’s, Cat Ppalu or Aqua Cat in the next 8 weeks (5/16/20) and wish to reschedule we are allowing these guests to rebook on a future date without penalty. There are no restrictions or blackout dates on these rebook credits.

British Virgin Islands – As of March 18, 2020, the Governor of the British Virgin Islands has instituted a travel ban for the next 30 days. If you have a trip booked aboard the Cuan Law between now and April 19, 2020 please contact us and we will help reschedule your trip for a date in the future.

Philippines – The Philippines has instituted a travel ban through April 14, 2020. If your trip is departing between now and April 14th we will be offering a full rebook credit.

Indonesia – Travelers who have been in China, Italy, Vatican, South Korea, Iran, Spain, France, Germany, Switzerland or UK in the last 14 days are not allowed to enter or transit through Indonesia at this time. For those with a trip in the next 30 days they will will have to obtain a health certificate from their home countries and must apply for a visa from Indonesian missions. This only applies to those traveling to Indonesia in the next 30 days. All other travelers are welcome and liveaboard trips are departing as scheduled. If you are under a government mandated travel ban or quarantine you would be eligible for a rebook credit.

Remember that this is changing daily with travel bans being put in place and lifted on a day to day basis. Please contact us with any questions or concerns you may have.

Stay well!

Awesome!

Thanks for sharing.

Hopefully will still be on the June Aqua cat trip I have booked!