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Hello ErwinG, I'm sorry to hear that you were not satisfied with the service you received recently. Our priority is to ensure that our customers are happy with their Lifelines. Please allow us to assist you. If you could please send us an email at info@nautiluslifeline.com, we will be happy...

Hi quatin, To answer your questions, - With general use or if Distress Mode is activated, the Lifeline battery should last about 60 hours. - The Lifeline can receive while the lid is closed, however, ideal performance is with the lid open. - The battery can be replaced for $59.99, however it...

Hi RDRINK25, If you are leaving the Lifeline in storage for a long period if time, it is good to get it fully charged at least every 2-3 months. Most importantly, get it fully charged before taking it out for a trip. It takes about 6 hours to get the Lifeline fully charged from a dead state...

Hi STX MSDT, thank you for your questions. You are correct that the Lifeline uses the marine VHF frequencies and DSC for communication/distress as opposed to an EPIRB which sends an emergency signal via satellite. With Distress Mode activated, you should definitely leave the lid open with the...

Hi everyone, To answer your concerns about firmware updates on Mac, the current method is still the Live CD method, which while not ideal, does work consistently. Please find detailed instructions here: Nautilus Lifeline Support Troubleshooting MMSI Dorkito, we understand your frustration and...

Study Joe, thank you for your post. The percentage indicated on the Lifeline will not be accurate until it has reached a full charge once. You will know it is fully charged once you see the green light go out. From this point on, the percentage indicated will always be accurate. Feel free to...

Hi Ulsterkiwi, thank you for the question. Please ensure that you have completed the registration form. If it is still popping up when you connect your lifeline to the software, then that indicates that the registration did not go through. If you could please tell me the serial number of...

Hi Vikener, thank you for your comments. We are aware of the issues concerning the Lifeline in Norway and are working to get them resolved. The reason the Lifeline has only a 1.85W output is to conserve battery life. It is important to know that in an emergency situation while out on the...

Hi amoses, thank you for your question. If you have acquired an MMSI number and entered it into your lifeline, it will make your lifeline fully functional anywhere in the world. Entering the MMSI number into your lifeline enables the distress feature which is used with the red button. Please...

Hello and thank you for the question. The first time you charge your lifeline, the percentage that is indicated on the screen will not be accurate. Once the lifeline reaches an actual 100% charge you will see the green light go out on the front of the lifeline. Anytime you charge it after...

Lloyd, thank you. Yes, the 'm' stands for metres. And yes you are correct that once the lifeline gets a GPS lock, it will record that as a waypoint. Unfortunately, you cannot choose which points it records and which it does not. Regarding the GPX file type, I am not aware of that being a...

Hello, thank you for your question. Since Dec. 20, 2007, tourists are allowed to bring walkie-talkies into Cuba. They need to be registered at customs when you arrive. Please follow this link for more information: Travel Tips | Getting There | Cuba Vacation Information Sincerely, Lifeline Team

Lloyd, Thank you for pointing this out for us. We will get the changes made as soon as possible. Sincerely, Lifeline Team

Hello, I just want to provide some clarification on the GPS export feature. The Lifeline can store up to 32 GPS points in its memory and it stores a new point every 100m. Once 32 points are stored, they will begin to be overwritten. To export your GPS points, connect your lifeline to your...

Thank you, You have made some very good points and we absolutely appreciate the feedback. We are always looking for ways to improve our product and the buttons are one of the areas we are looking at closely. Let us know if you have any more questions! - Lifeline Team

Thank you for your post. This is something we have come across fairly often. In order to select Yes or No, you only need to press the orange button once quickly, rather than the long press you need to select Distress Test, Power Off etc. Please give this a try and let us know if it gives you...

The DSC alert is sent by a digital VHF Signal that transmits much further distances than a regular VHF Signal, our third party runs tests by the coast guard They have received that the DSC alerts up to 4000 sq miles with the GPS being accurate to 5 meters. Our regular VHF transitions can to...

No need to put a GPS Marine Radio in a waterproof canister. the Nautilus Lifeline is so tough it is depth rated to 425 ft all on its own and its distress range is up to 3500 sq miles!

Tossed between waves and pulled in currents for three miles in just ninety minutes, a story has just emerged about four divers who were lost and rescued off the coast of Grenada after surfacing to a sudden tropical squall in late June. Nick King and his group started a ‘warm and clear’ dive of...

Hello Chuck, thank you for your question. The Lifeline is a DSC sending device only, but we have recently implemented what we call "fleet mode" which allows the Lifeline to accomplish position reports without sending distress messages. We are currently developing our documentation for this...