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Unfortunately identity theft and credit card scams are a common scourge that we have to live with on an ongoing basis. Criminals get caught and new ones rise. We all have to be vigilant and take as many precautions as possible. Our warranties are tied to serial numbers, not to individuals...

Hi Wibble, The Yellow transmitter has an interval of 5.2 seconds and the grey interval is at 5 seconds. Thanks for the kudos.

Hi Stuart and thank you for the kind words. Brian is correct in his response. Frequency vs Interval I just wanted to clarify some semantics that might bring confusion. While you are technically correct when you use the word "frequency" (because it can be measured in cycles over time) we try to...

I know @DiveClimbRide said "no rush", but this is done now for Android. iOS will likely take another day or so. This morning my android phone told me there was a Shearwater update in the Google Play Store. After updating, I connected it to my Perdix AI and successfully changed the startup image...

Noted, I'll log the request in. We can't promise timelines or even implementation, but we do take them into consideration. Thanks for taking the time to let us know.

Hello Ladies and Gentlemen. There is a power saving mode intended to extend the battery when pressurized but not in use. If the Swift detects no pressure change for 15 minutes, it begins transmitting every 15 seconds rather than every 5 to save power. This extends Swift battery life by about...

Hi, Bonz. Sorry about that. Can you try manually reloading your splash screen again? Sometimes splash screens get overwritten during firmware updates. Cheers

Hi bacb, We are sorry about the confusion this created. Please let us clear up the confusion. Once you reach safety stop depth the color of the count down timer will not change during your stop. When the safety stop is cleared the timer changes to green written message complete. If you have...

Thanks for the question. Our standard 2 year warranty applies to the Peregrine. Our extended warranty still applies to our other computer models sold from January 1st, 2020 to December 31st, 2020.

Hi ScubaBoard! We're excited to share an invitation to our live stream on July 23rd at Noon in Vancouver PST, 3 pm Miami and 8 pm London. Find out the details at We have something to share! - Shearwater Research Everyone here at Shearwater is grateful for your continued support and valued...

Hi VSC, I'm sorry you received a Teric like this. Although you've since tightened it we would really like to have a look at this unit. We have another Silver Teric that we've had Quality do an additional inspection on for this issue that is ready to ship out to you as a replacement. Can you...

Yes, keeping in mind that even while turned off, Shearwater computers are still keeping track of barometric pressure.

We have to be very clear that neither our computers nor the Buhlmann GF are designed to help you manage the risk of DCS related to altitude increments incurred after the diver has surfaced and the dive is ended. Before the dive has begun, the difference between mBar Now and mBar Surface is that...

Hi. The grey transmit interval is 5.0 seconds and the yellow transmitters are 5.2 seconds. Note that Shearwater branded transmitters sold prior to the recall had a 5.0 second interval. New yellow transmitters post-recall are marked with ‘5.2’ after the serial number and date code. Shearwater...

Hi, Tony. For Teric charge dock, a USB adapter (5V) of 0.5A capacity is sufficient for standard charge. 1A or higher capacity is recommended if fast charging is used. Cheers

As of yesterday end of day we only had about 36% of the total limited edition run still available for sale. Everything else is sold. It's going out faster than we expected. We're starting to see some images of users wearing them in social media. This was posted on FB 9 hours ago. It's a group...

Introducing the 2020 Limited Edition Shearwater Teric. Celebrate a new decade with the limited edition, 2020 Teric featuring a matte gold coloured bezel and striking red strap. This unique Teric has all the features of the standard Teric, but with this eye-catching colour scheme only available...

Sorry about this, @Brad Maxcy. We have been on a long weekend holiday celebrating Thanksgiving (we celebrate it in October in Canada). Even so, it is still inexcusable that you have not received a response to your Oct 9th emails. Our engineers are currently out of the office. We will get someone...

Thank you to our friends, customers and fellow divers. We could not have gotten here without your support. Shearwater Research Ranks No.255 on the 2019 Growth 500

Keep in mind that bringing up something for consideration again does not constitute a promise to implement.