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The acquisition does not include any other AUP companies or brands.

Pelagic has been responsible for development of OEM life support products for Oceanic, Hollis and other customers for 35 years. Pelagic will continue to be considered an integral part of AUP and will continue to manufacture and supply unique instrumentation products for Oceanic and Hollis.

A button working on the surface but not underwater would be highly unlikely - but I've learned over the years that anything's possible. Best to send it back our way for evaluation. Download and complete our Product Return Form, and be sure to indicate your suspicion so that we don't overlook that.

It will.

This is what you're looking for: BRACKET, END CAP, PRO PLUS/PP2 PN 04-1406

Our apologies for not getting through to our service department. The backlight will not operate in a low battery condition - I would try that solution first. If you wish to send it back to the factory for inspection/service, download and include this RETURN FORM with your shipment.

This firmware update does bring the A300 CS up to the current revision of the Oceanic VTX. It is not literally the same - as in, the VTX firmware is not loaded onto the A300 CS - they remain separate packages, but are now operationally on par. Release details follow: FIRMWARE UPDATE RELEASE...

It may be installed via the PC or DiverLog software.

AERIS A300 CS Firmware 2A is released. :party:

We've got a firmware update to the A300 CS pending manual revisions, bringing it up to the current release as the Oceanic VTX. I expect to release it within the week.

I've registered a product and found that it is not delivering codes as it should - we'll look into it immediately. As for interface software - the A300 is compatible with the ACI PC application: AERIS : Support » Software or DiverLog for Mac: Diverlog for Mac

A possible explanation may be the difference between how the dive computer and software express "dive time". The dive computer records actual bottom time where the software sums actual dive time and any time spent on the surface during the dive. If this is not a likely cause in your situation...

The eDiving simulator and online class are different things. The simulator allows you to "play" with the computer, both above and below the water. The online class includes many short videos of specific functions and operation - that are produced with the simulator. The simulator is available...

The firmware packages are different for each unit. We will continue to support the A300 CS with firmware updates if needed and we're currently looking at the feasibility of making the screen layout of the VTX available.

The pro plus is sealed - so no, it wouldn't flood if disconnected. Katch is correct - it would be very difficult if not impossible to disconnect it with anything more than a couple hundred psi.

They're a generation apart - some feature set differences, but from an operational standpoint, the interface and menu structure is very similar.

James - once I got past my initial reaction to your post, knowing how horrible your girlfriend must have felt... I remembered a night dive many years ago where I lost one of a brand new pair of fins while making my way out of the surf zone. I got up, shouted a few choice words and prepared to...

Give Neal in tech support a call to see if he can get you going again. 800-435-3483 or 510-562-0500. Dial 0 and ask the receptionist to track him down for you.

Two possible things to check: wet or corroded contacts or a stuck button. A stuck button usually exhibits some other issue - like scrolling through screens. If soaking and making sure contacts are dry give our tech support guys a call to further diagnose or arrange for service. 800-435-3493.

I'm sorry I haven't jumped in sooner. As usual, the scubaboard community has jumped in with the possible explanations that I would suggest. There's one sure fire way to find out what's going on - give our tech support team a call, they'll be very glad to help and/or bring your computer in for...