Search results

I am very concerned, and now convinced that Sea & Sea USA are out of business and maybe already shut down, leaving warranty claims unresolved? I already had a thread here: http://www.scubaboard.com/forums/sea-sea/446042-sea-sea-customer-service-disaster.html To summarize, I bought two YS-01...

Yes, same here. I have this thread about it, and the replacement they sent me developed the same fault... AGAIN!!!! http://www.scubaboard.com/forums/sea-sea/446042-sea-sea-customer-service-disaster.html

I'm not aware of any recalls, but was wondering why they didn't issue any recalls as this problem seems to be widespread. Two strobes fail in the same way within weeks of purchasing sure is a manufacturing defect. However.... the strobe that now failed was the one that they just sent me back as...

Ok, second strobe failed in just three months. Same battery drain 'when off' issue and obviously this is a manufacturing defect, as I saw other posts elsewhere like this. Sent an email and will se how long will take to get back to me this time.

I am having the same issue on YS-02. These strobe are utter rubbish. In three months I already had the second failure. Battery compartment dry and clean, but batteries discharge when off over a day or so. I hear the charging 'buzz' when I put batteries in with switch in the Off position. Sea...

The strobe I sent back was brand new. I'm not getting anything more than I sent. I just lost two months in the peak of diving season from using it, shipping it back at my expense, plus lots of frustration and time wasted trying to get a reply. I understand that things break, that's not my...

Great. Finally there is a heart beat. Countless emails I sent, none were replied to. Then like magic, after I make a fuss online I get a response. I also would like to gladly report that today I got the first email reply back in by inbox (copy and paste of the above) after months of trying to...

My beef is with the US Sea & Sea distributor. From what I understand they are responsible for all warranty claims for products bought from US dealers. I bought the strobes from: Scuba Dictionary 39 Waterbury Ave, unit #2 Stamford CT06902 ... which are listed as authorised US dealers. These...

I'm new here, and joined in desperation to try to get some help regarding the bad customer service I'm getting from Sea and Sea. I'm very frustrated and I hope I keep my nerve. I bought two YS-01 strobes some time ago from a US Sea & Sea authorised dealer (ScubaDic). One of the units was faulty...