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Scubadog, The black plastic nut retainers are there to keep the tray mounting bolt nuts from possibly vibrating loose during shipping. You may use thin two sided tape to re-affix the retainers. If the nut retainers cannot be adequately re-affixed, make sure the mounting bolt nuts are tight...

BravoPapaWhisky, Answers are below in bold.

Bowlesy, It is possible that the strobe is firing on the pre-flash only, or firing fully on the pre-flash which means that there is no energy left for the main flash. This can occur when there is a disruption in the communication between the camera and strobe such as a break in the cord...

John, No, this is NOT recommended as it could cause the NiMH batteries to overheat! Regards,

ScubaJW, Is the button off-centered and missing the camera control, or is the button too close to the camera due to the water pressure at depth? If there is one, you could try removing the vinyl covering on the end of the push button. Regards,

Guillermo, Based on your information, there could be a problem with either the x-ring inside the control gland or a problem with the control shaft. You can remove the control shaft and inspect it for surface marks. Also, make sure there is no debris or possibly a small hair on the x-ring...

Thanks for the detailed feedback. I will pass along all your comments to our production and service departments. We apologize for the inconsistencies. A problematic housing can be sent to: Ikelite Underwater Systems Attn. Service Dept. 50 W. 33rd St., Indpls., IN 46208 Normal evaluation and...

Dunx, Although the the camera designs look nearly identical, dimensions are different. The S95 housing is machined specifically for the exact dimensions of the S95 camera. Since the S100 dimensions are slightly different, it probably will not just drop in the S95 housing without machined...

Tim, You need the even older #4100 Remote TTL Slave Sensor (the older one with the orange body). I had forgotten the old Ai strobe cannot power the DS slave. So to simplify, orange TTL slave plus orange Ai strobe and you should be good to go. Regards,

Lwang, DSLR housing shafts are still made of a high grade stainless steel, excluding push buttons. All controls in your ULTRAcompact housing are made of softer but corrosion resistant nickel plated brass and should not be bent. Regards,

Tim, Discontinued in 2007, the Ikelite DS Slave Sensor would be the best option. You might try Ebay. Regards,

Bill, The new 9523.68 Tray/Handle set is available now at $150 retail. Regards,

Steve, The system is not designed for additional weight to be added to the housing ports. Attaching a light in this manner is not advisable and would void your warranty. Regards,

zabbaskeema, I had responded to your post last week (seen below) and for some reason it was "auto-saved content" instead of "posted content". As an update to the initial response below, Ikelite offers an additional foam LCD pad that will adjust for the difference in thickness and secure the...

The adapter is a friction fit item. The tolerances are tight, so place a small amount of compatible lubricant on the cord end to be inserted and use moderate pressure to seat the cord end in the adapter. Regards,

Jester1226, Sent you a PM. Regards,

Chris, We have not seen this issue before. Please send your lens back to us for evaluation. Carefully pack the item and include your name and address. A telephone and/or fax number, and an e-mail address will help us to contact you if necessary. Please include a brief description of...

Keith, Send your status request directly to "repair@ikelite.com." Regards,

jester1226, The outer texturing on the lite body along with a font style change will be the most obvious difference between the old and new style PCa LED lites. Internally we switched to a newer style LED. They both have the same burn time, but the new LED is slightly brighter. That said, I do...

John, I will forward this to the Ikelite Service Department. Regards,