30 Day Guarantee

[RetMTFE]

My spouse, new to the sport, purchased a computer (Veo 100 NX SWIV Combo) which she very quickly discovered she was not happy with.
She contacted you and at that time learned it was up to the individual dealers to decide if they wanted to participate in the 30 day Satisfaction Guarantee.
The LDS said they would have to contact you and each time she asked, she got, "I'm still waiting to hear something from Oceanic." Well, as you can imagine, the 30 days came and went and now everything is a moot point.

 

[RetMTFE]

Why no response?

 

[NCadiver]

You go screwed by your dealer, The deal can give you a store credit when they take back the equipment if they did not want to give you your money back.

 

[RetMTFE]

Heck of a way for my other half to get introduced to the sport. And the LDSs wonder why people use the internet.