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A message to our friends, customers fellow divers

Discussion in 'Shearwater Research' started by Shearwater, Sep 13, 2018.

  1. lowviz

    lowviz Solo Diver ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Northern Delaware or the New Jersey Turnpike
    6,606
    3,216
    113
    Be nice to your programmers. I own a couple of VR3's. Do I need more power than that? So why will I never ever regret buying my Petrel 2? (The answer rhymes with 'user interface'.)

    Second point. You, being in Canada, are under a different legal system and I LOVE how you address deco.

    Press on...
     
  2. jmark18

    jmark18 Rebreather Pilot

    # of Dives:
    Location: Dundas,Ontario
    82
    7
    8
    1 old GF 2 Predators 1 Perdix Ai 1 Teric. Need I say more? Now if I could just find a dongle to download from my GF all would be well
     
  3. scubadiver888

    scubadiver888 Divemaster

    # of Dives: I just don't log dives
    Location: North America
    1,503
    268
    83
    YES!!!! I have a Perdix AI but if you allow for trade in of old computer, I'd trade in my Suunto for a Teric in a heart beat.
     
  4. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
    5,462
    3,835
    113
    And just what do you expect them to do with the crappy computers you’ve traded in?
     
  5. Eric Sedletzky

    Eric Sedletzky Great White

    # of Dives: 500 - 999
    Location: Santa Rosa, CA
    3,669
    3,266
    113
    Make an artificial reef out of them.
     
    RainPilot, Jay and doctormike like this.
  6. scubadiver888

    scubadiver888 Divemaster

    # of Dives: I just don't log dives
    Location: North America
    1,503
    268
    83
    I don't know. I know other companies have offered trade in deals. If Shearwater can do the same, great. It doesn't hurt to ask. Hopefully they know how to handle this. If they don't, I'll still love my Perdix and some day I'll probably get a Teric. It would just be really nice if I didn't have to try and sell my Suunto before I buy my next Shearwater.
     
  7. Trace Malinowski

    Trace Malinowski Cave Instructor

    # of Dives: 5,000 - ∞
    Location: Alexandria Bay, NY
    2,325
    2,500
    113
    Your customer service is excellent as well.
     
  8. doctormike

    doctormike ScubaBoard Supporter Staff Member ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: New York City
    6,296
    5,839
    113
    I don't think that you will find any company in any industry that has received such universal acclaim for their products and their customer service. I really can't remember ever reading a single negative post about them anywhere. I love my JJ controller and my NERD.

    Bravo, Shearwater... thanks for everything!
     
    Dive Cochran likes this.
  9. rongoodman

    rongoodman ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Albany, NY
    4,936
    1,594
    113
    There was an issue with my new Teric on the trip to Palau a couple of weeks back. Within five days of my return home(including a weekend)they had arranged the return of the problematic one and I had a new Teric in my hands. It just doesn't get any better than that.
     
    Dive Cochran likes this.
  10. doctormike

    doctormike ScubaBoard Supporter Staff Member ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: New York City
    6,296
    5,839
    113
    OK, Shearwater... Just wondering if there is any way you can start making laptops and cars, and maybe start working on bridge and highway maintenance?
     
    divad likes this.

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