ACI - A300 download issues

[Scottfeld]

week long dive trip. didn't take laptop. ended up doing more dives than originally planned. ended up doing 29 dives. can see the last 25 in the log, but ACI will not download any of then. starting a new database still does not help. will download the previous 15 dives,but 0/29 of the new dives. I had both of my A300s on each dive and can not get data from either.

What am I missing? i assumed that the first 4 were history, but why can't I get to the last 25?????

 

[Scottfeld]

week long dive trip. didn't take laptop. ended up doing more dives than originally planned. ended up doing 29 dives. can see the last 25 in the log, but ACI will not download any of then. starting a new database still does not help. will download the previous 15 dives,but 0/29 of the new dives. I had both of my A300s on each dive and can not get data from either.

What am I missing? i assumed that the first 4 were history, but why can't I get to the last 25?????

*******UPDATE****
Still can't download current dives. 3 more dive and still can not download anything.

 

[Scottfeld]

Was able to contact Neil Morales - Technical Support at American Underwater Products (Oceanic / Hollis / LavaCore). He was able to find the answer to my problem. Glitch with ACI program, new Beta version solved my issue. THANKS NEIL!!!

 

[scubapro25]

Was able to contact Neil Morales - Technical Support at American Underwater Products (Oceanic / Hollis / LavaCore). He was able to find the answer to my problem. Glitch with ACI program, new Beta version solved my issue. THANKS NEIL!!!

Yes, Neil was very helpful to me as well when I was having issues with my computer - - highly recommend him.

 

[Purge]

I'm having the same problem... I can see my recent dives on the A300 but can't download the data.
I'm using an Aeris A300 (Firmware Rev 1B) and the Aeris Computer Interface (Version 2.4.1 - Built 04.20.15).
What was the solution to the "glitch"?