I am currently facing one of the toughest problems I have faced running a dive operation in a remote location.
My air storage (cascade) system is comprised of three Bauer 444 cubic foot tanks (they have "Bauer" embossed on the tanks). The tanks are due for hydro (no problem, I can have this done in Panama City), but the valves are starting to go bad. They are Sherwood valves. Apparently there are no high pressure valves in Panama to replace my existing valves.
I contacted Bauer, but they do not sell replacement valves. They referred me to PSI and I ordered three replacement valves. PSI was very helpful and they shipped the valves to me almost immediately.
Unfortunately, when I received the new valves, it was visually evident that the ports on these valves were too big to fit into my bottles. This was confirmed when I tried to install the valves, they were simply too big.
This is where it begins to get difficult. I contacted PSI (numerous times) through email and they have refused to get back to me. I am not looking for a refund (it will cost me more to ship the incorrect valves back to PSI than it will to have the proper valves purchased and shipped here), but PSI has not returned my emails. I just want the right sized valves.
Does anyone have any suggestions where I might get the proper sized valves? My situation is difficult because I am in a very remote area of Panama and I don't have calipers to measure the size of the original valves nor a method for determining thread count. I don't want to order the wrong size valves again. Any help would be greatly appreciated.
My air storage (cascade) system is comprised of three Bauer 444 cubic foot tanks (they have "Bauer" embossed on the tanks). The tanks are due for hydro (no problem, I can have this done in Panama City), but the valves are starting to go bad. They are Sherwood valves. Apparently there are no high pressure valves in Panama to replace my existing valves.
I contacted Bauer, but they do not sell replacement valves. They referred me to PSI and I ordered three replacement valves. PSI was very helpful and they shipped the valves to me almost immediately.
Unfortunately, when I received the new valves, it was visually evident that the ports on these valves were too big to fit into my bottles. This was confirmed when I tried to install the valves, they were simply too big.
This is where it begins to get difficult. I contacted PSI (numerous times) through email and they have refused to get back to me. I am not looking for a refund (it will cost me more to ship the incorrect valves back to PSI than it will to have the proper valves purchased and shipped here), but PSI has not returned my emails. I just want the right sized valves.
Does anyone have any suggestions where I might get the proper sized valves? My situation is difficult because I am in a very remote area of Panama and I don't have calipers to measure the size of the original valves nor a method for determining thread count. I don't want to order the wrong size valves again. Any help would be greatly appreciated.