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Another Shout out to Sealife Customer Service!

Discussion in 'SeaLife' started by ibj40, Sep 8, 2019.

  1. ibj40

    ibj40 Divemaster

    # of Dives: I just don't log dives
    Location: Texas
    I've been using a DC1400 with a single Sea Dragon strobe for several years. Have had some questions regarding the DC1400 and Sealife has always been prompt in their responses, and clearly explained what might be going on with the camera, and how to address it (usually a simple correction on my part).

    A couple of years ago, I flooded the battery compartment of the strobe due to not tightening the rear cover sufficiently. Sent it back to Sealife, they reconditioned it, at my expense, as expected.

    Something similar happened to the strobe on my last dive trip, however this time I was certain that the rear cover was tight. When the strobe quit working in mid-dive, I knew there was an issue.

    When we got back to our condo, I opened the rear cover, and there was clearly pressure due to the batteries being flooded, but additionally, as I was doing that, the front of the strobe separated with a "pop".

    I corresponded with Sealife, they sent me an RMA #, and I shipped it off.

    Got a brand new one back yesterday, free of charge, no questions asked.

    Thanks, Sealife, for your product support and positive approach to customer service!
    Trailboss123 likes this.

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