i sent a simple email to Shearwater today asking for the recommended technique for removing the Teric factory installed glass protector (with the AMOLED screen I did not want to damage) to replace as I have a few self imposed nicks and cracks. They not only gave me the best procedure but also offered to drop a few of their new PET protective covers in the mail for me. All this happened in the space of two hours. With customer service like that I will be #loyalforlife!
