uniqueloginname
Registered
I just sent this letter to TUSA Australia. I thought it was worth some wider coverage.
-----------------------------------------------------------------------------------------------------------------------------------------
I bought an elements IQ-650 computer 18 months ago from overseas. It has been excellent; the ideal basic dive computer.
When purchasing, I was conscious that TUSA are one of the few companies who offer an international warranty, and that helped with my purchasing decision.
After 18 months, the dive computer stopped working. My local dive shop sent it to TUSA on my behalf, and it has been returned. It looks to me like it has been replaced for new.
I wanted to pass on my thanks for providing and honouring the international warranty and the outstanding service as a result. I could not ask for more.
I have been entirely satisfied with the design and manufacturing quality of the TUSA products I own (computer, BCD, mask, snorkel), so together with the post-sales support I have experienced, you can be sure that TUSA will be my first choice for future gear purchases.
-----------------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------
I bought an elements IQ-650 computer 18 months ago from overseas. It has been excellent; the ideal basic dive computer.
When purchasing, I was conscious that TUSA are one of the few companies who offer an international warranty, and that helped with my purchasing decision.
After 18 months, the dive computer stopped working. My local dive shop sent it to TUSA on my behalf, and it has been returned. It looks to me like it has been replaced for new.
I wanted to pass on my thanks for providing and honouring the international warranty and the outstanding service as a result. I could not ask for more.
I have been entirely satisfied with the design and manufacturing quality of the TUSA products I own (computer, BCD, mask, snorkel), so together with the post-sales support I have experienced, you can be sure that TUSA will be my first choice for future gear purchases.
-----------------------------------------------------------------------------------------------------------------------------------------
