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Bad Dive Right In experience - or - just plain Bait and Switch ...

Discussion in 'Dive Right in Scuba' started by sarahlee, Jun 21, 2017.

  1. Peter69_56

    Peter69_56 Divemaster

    # of Dives: 500 - 999
    Location: Australia
    Mike, I am impressed. Most businesses would offer a one line explanation and generally ignore the customer. How you responded makes all the difference. Well done, and I hope the diving fraternity support your ethical business. Much like shearwater who is also a stand up business.
    northernone likes this.
  2. northernone

    northernone Great White Rest in Peace ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Currently: Cozumel, from Canada
    Wow. Thank you for the incredible example of a stand up business! I'm heartened by your reply.

    Warm regards,
  3. RainPilot

    RainPilot OC/CCR Instructor Trainer Staff Member ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: UAE
    Aaaaaand ...... now the glowing DRIS recommendations all over SB become clear.
    northernone and Marie13 like this.
  4. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

    # of Dives: 200 - 499
    Location: "La Grande Ile"
    Been using DRIS for years (as well as other vendors). It isn't a question of "if" it will go sideways, but "when"... How things go after that is what sets vendors apart. DRIS has had things get a little "wonky", but absolutely done everything they could to make it right.

    I continue to look to them, usually first, with my equipment needs.

    (P.S. - Terry is the man!!!!)
    RainPilot and Marie13 like this.
  5. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
    I've had several things go wonky with DRIS, but either Mike or Chris (the manager) have fixed them ASAP. They are also very responsive when you want something fast that the manufacturer/distributor has in stock.

    A few weeks back I decided I wanted a Bare Evoke 5mm wetsuit. I emailed Chris and Terry on Sunday evening indicating what I wanted and if they could have it in the shop by Friday, so I could pick it up that evening to dive it that weekend. Heard from them Monday the order had been placed. I picked up the wetsuit Friday and dove it both days that weekend. :D.
    RainPilot likes this.
  6. BCSGratefulDiver

    BCSGratefulDiver Mental toss flycoon ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: On the Fun Side of Trump's Wall
    ... and this is why I do business with Dive Right In Scuba. Every business in every market will at some point have something go wrong. What separates the good ones from the bad and mediocre ones is how they deal with it. Mike just showed how a good company ... the ones you really want to do business with ... handles it. Hopefully this resolves the issue to everyone's satisfaction ...

    ... Bob (Grateful Diver)
    northernone, Marie13 and RainPilot like this.
  7. StefinSB

    StefinSB ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Santa Barbara, CA
    ^ exactly.
  8. Brandon Denney

    Brandon Denney Angel Fish

    # of Dives: 0 - 24
    Location: Amarillo, TX
    I know where I'm buying my next gear from.
    Marie13 and RainPilot like this.
  9. EricTheDood

    EricTheDood DIR Practitioner

    # of Dives: 100 - 199
    Location: California
    I dunno, folks.

    I'm convinced that DRIS is not a deadbeat vendor.

    That said, if "great customer service" simply means the customer doesn't get completely hosed, the bar is set too low.
  10. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
    Has DRIS jumped ship?I

    I don't think that some of you are aware DRIS is a brick and mortar shop, as well as an internet retailer.

    Mike did a fab post on page 2 of the above linked thread and did a video tour of the entire shop and the extensive operation in the back. The shop itself is pretty small.

    I am in there nearly every week, even just to get tanks filled. I drive nearly 100 miles round trip to get to the shop, often spending up to 90 minutes in bumper to bumper Chicago suburban highway traffic to get there. DRIS is open until 9pm, while the other shops closer to me are maybe open until 7. I also enjoy going to chat with the staff, as I consider them friends. I've been in other shops. They are not what I would consider helpful, nor do they remember your name. DRIS is different. Their folks are helpful and not snarky. Ever. I think nearly everyone on staff, except maybe some of the repair folks, knows my name and remembers it when they see me.

    Mike, as well as Chris (the manager) have created a great culture for DRIS. If you only interact with them online, you are missing a great deal of what makes DRIS so special and unusual. :D
    tech3324 likes this.

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