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Before I take the plunge on a dry suit, some questions.

Discussion in 'Exposure Suits' started by AlmightyApkallu, Jan 27, 2020.

  1. lexvil

    lexvil Loggerhead Turtle

    # of Dives: 1,000 - 2,499
    Location: jamestown, ca.
    2,030
    1,534
    113
    For me the main point is I haven’t needed anything done to my suit except minor repair that would be common with any suit and when I needed a new zipper I just sent it to DRIS, I just don’t feel the need for a middle man, others do like face to face service, just not a worry for me.
     
    stuartv likes this.
  2. stuartv

    stuartv Seeking the Light

    # of Dives: 200 - 499
    Location: Manassas, VA
    8,263
    3,918
    113
    I agree with that - IF you know that the shop you're dealing with really will do whatever it takes to make it right.

    Another buddy of mine bought a made to measure Fourth Element Argonaut from a local shop. They measured him. They ordered the suit. They put in his shoe size incorrectly. They used his US shoe size # in a field that expected a UK shoe size # (or vice versa?). When the suit arrived, the attached boots were a full size too big.

    What should have happened next (in my opinion)? The local shop should have sent the suit back to FE at their expense and gotten the boots changed out for the correct size. All at no expense to my buddy.

    What actually happened? "We emailed you a copy of the order. You did not alert us that the shoe size was wrong, so getting it fixed is on you."

    Everybody is all friendly and smiles and "can do" (okay, sadly, not every shop is even like that) - until there is a screw-up that will cost them money to make right. And how do you know how a shop will handle something like that before it actually happens?

    That thread with Halcyon/EE refusing to warranty the lady's (obviously) defective boots on her Santi suit is another prime example. They only finally agreed to fix it after it went totally public, IIRC. I generally avoid doing any business with businesses that act like that, if I possibly can. People who only do the right thing after getting publicly shamed should be called out and boycotted. In my opinion.
     
    Dark Wolf and Lorenzoid like this.
  3. Lorenzoid

    Lorenzoid idling in neutral buoyancy

    # of Dives: I just don't log dives
    Location: Atlanta, USA
    9,363
    5,957
    113
    I'm not surprised. I had a similar experience trying to deal directly with Santi--huge headache, they refused to take responsibility, and their emails responding to my complaints were often ambiguous and evasive. My wife and I now have a running joke that they are a bunch of drunk Poles over there. If your friend had been able to go into a shop and try on a drysuit over his heated undersuit, the shop would have taken responsibility for it fitting properly, and they would correct any error at their expense. I learned this the hard way. The lesson I learned was to pay someone else up front to take responsibility and insulate me from the headache of trying to get Santi to fix something.
     
  4. Lorenzoid

    Lorenzoid idling in neutral buoyancy

    # of Dives: I just don't log dives
    Location: Atlanta, USA
    9,363
    5,957
    113
    I think that's the bottom line. I regret having gone off on a tangent here, as I have been among the fortunate minority to have been able to work directly with such a shop. Not a useful discussion for the majority.
     
    stuartv likes this.
  5. martincohn

    martincohn Solo Diver

    # of Dives: I just don't log dives
    Location: USA
    257
    200
    43
    Reading all the dry suit warranty fun and games makes me happier with my free platinum warranty I got last sale at DRIS.
     
    Lorenzoid likes this.
  6. Chriska

    Chriska Garibaldi

    # of Dives: 50 - 99
    Location: Canada
    1
    0
    1
    Just curious, were the leaky problems you had with your drysuit related to the Si Tech P valve and Apeks Low Profile dump valve?
     
  7. BFRedrocks

    BFRedrocks ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Phoenix, AZ
    440
    142
    43
    FWIW, I ordered both a new Santi E.Lite+ drysuit and a Santi BZ400 heated undersuit. While I live in the US and bought from a US distributor, I did the measurements myself and emailed Santi directly about the sizing (I ordered a modified stock size, not full custom). What they told me is that the adjustments for the drysuit and for the undergarment should not be exactly the same because the undergarment was designed to fit tighter against the body. So my adjustments were "adjusted" accordingly which resulted in a drysuit that fit perfectly over my undersuit. YMMV, especially because their size charts for the drysuits and undergarments are the same.
     

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