SeaYoda
Contributor
I sent my camera in for the C-5050 service advisory on the sensor problem. I called today to see if it got there OK. I was immediately told it was there and waiting for PAYMENT! I had called before I sent the camera and followed exactly what I was told to do. During that phone call before I sent the camera in, I was told costs were being covered by Olympus including shipping. When I called today I was told that since the camera was not showing signs of the problem that I would have to pay for the repair. I had to read the Official Olympus Advisory to the customer service person, tell her about my previous call and what was told me, and tell her that she better not hold my camera hostage before she put me on hold and came back with a new story. She said she was waiving the charge because things were "unclear". I asked to speak to her supervisor and she said she was the supervisor. I explained that several others were under the same impression as I was, that the advisory was clear that even unaffected cameras in the right serial number range would be repaired. I reminded her that the person I talked to before I sent the camera in was under the same impression. I told her something had to be done. Her answer was that starting in November all the cameras in the affected serial number range would be looked at on a case by case basis and she repeated that mine would be paid for. She refused to let me speak to her boss. She politely told me good - bye. I think I'll call the number on the service advisory again and see what they say.
Stay tuned for further updates .....
Stay tuned for further updates .....