This is just a note to tell the positives of an experience.
Mrs Flush bought me one of their handheld lights this past Christmas that have dove about 20 times.
While diving in PCB last weekend it just quit. Thought maybe a seal had busted and flooded it. Once back on the surface, I looked and it was dry.
When I got back home on Monday I sent Dive Rite a short note telling them about this and within 20 minutes of sending them an email they had answered my email with a return authorization form. I sent the light out the following day and I just received email confirmation that a replacement is on it's way back.
THIS is how customer service is done! I am quick to tell a company when their customer service sucks so I like to also let them know when they knock it out of the park. ANY company can react well to a possible warranty issue for items that cost hundreds or thousands of dollars but how a company reacts when there is an issue with a low ticket item really tells the tale in my book!
Mrs Flush bought me one of their handheld lights this past Christmas that have dove about 20 times.
While diving in PCB last weekend it just quit. Thought maybe a seal had busted and flooded it. Once back on the surface, I looked and it was dry.
When I got back home on Monday I sent Dive Rite a short note telling them about this and within 20 minutes of sending them an email they had answered my email with a return authorization form. I sent the light out the following day and I just received email confirmation that a replacement is on it's way back.
THIS is how customer service is done! I am quick to tell a company when their customer service sucks so I like to also let them know when they knock it out of the park. ANY company can react well to a possible warranty issue for items that cost hundreds or thousands of dollars but how a company reacts when there is an issue with a low ticket item really tells the tale in my book!
