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Cancellation Policy Changes at Blue Angel

Discussion in 'Cozumel' started by living4experiences, Sep 7, 2020.

  1. wedivebc

    wedivebc CCR Instructor ScubaBoard Supporter

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    With all due respect, I am certain Aldora never went through a global pandemic in its history either. These are different times we are living in.
     
    Mattom and Christi like this.
  2. Dave Dillehay

    Dave Dillehay Dive Shop

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    I believe the OP subject was keeping deposits. Aldora has not, nor will not. Doing so only creates ill will and is not in the best interest of a business in it for the long haul. That is a philosophy I left behind.

    Dave Dillehay
     
  3. DandyDon

    DandyDon Old men ought to be explorers ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: One kilometer high on the Texas Central Plains
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    Then why even take deposits?
     
    Christi and rick00001967 like this.
  4. ReefHound

    ReefHound PADI Pro

    # of Dives: 1,000 - 2,499
    Location: Houston, TX
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    I believe a business has the right to set any rules and policies it wants, regardless of how ill-advised we think they are, so long as they let you know beforehand. In your case, sounds like they did. However, why not update the publicly posted cancellation policies? Some may have booked through a travel broker like Orbitz or Expedia based on their public cancellation policy and where they did not have such direct communication prior to payment.

    You might rebook next year if they are still around next year. Normally that might be a safe bet but many are predicting up to 30% of businesses will not make it through this pandemic. And the policy indicates a cash flow problem which is often the beginning of the end for businesses.
     
    living4experiences and deepsea21 like this.
  5. ReefHound

    ReefHound PADI Pro

    # of Dives: 1,000 - 2,499
    Location: Houston, TX
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    You will go back but will they be there? I'm sure there will be a hotel and dive resort there but who knows if it will be under same ownership and if such liabilities and obligations survive a transfer of ownership.

    Btw, seen Ruben play many times. A few years ago we were staying at BA and I think he was just starting out there for the dive shop.
     
    living4experiences likes this.
  6. rick00001967

    rick00001967 Tech Instructor

    # of Dives: 500 - 999
    Location: canada
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    exactly. will they still be there ?

    as far as transfer of liabilities to a new owner......usually when purchasing a business you buy all assets and liabilities. perhaps a bankruptcy would be different.
    although even up here i have seen business refuse to honor gift cards or credits of any kind once it changes hands. in mexico ?? i would not assume anything other than my money is gone.
     
  7. candacebot

    candacebot Angel Fish

    # of Dives: 100 - 199
    Location: WA
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    I don't disagree at all that the publicly posted policies should match the current policies. In my experience with a few dive resorts, their websites are often woefully out of date. It doesn't make it right but it is a thing. I was really wanting to share my own recent experience to add something to a potential perception that BA are whipping deposits away and informing guests afterwards. And I'm not a blind BA-fan, this will be our very first trip there (several times at SCC, and to date loyal SCC-ers but until very recently they seemed unlikely to be open for our trip dates and I am DESPERATE to get underwater!)

    Running a service-industry business myself in these times I am well aware that they may not be there next year. Hell, I may not be able to afford to go next year :):) With that knowledge firmly on board I still parted with my hard-earned money. Some may deem that foolish but in these unprecedented times I'll forge ahead with bookings, wager my few hundred bucks, and hopefully help them to keep the doors open and their staff paid for as long as possible.
     
    Brodydog and chillyinCanada like this.
  8. GameChanger

    GameChanger ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Frisco, TX USA
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    Great points! This would be a risk for any business dealings in Coz and other places in the current economic environment.
    I play the stock market. Win a lot and lose some. Net Net has been profitable. (I am not saying booking a hotel should be like buying stocks)

    Ruben Alejandro Castillo Larregui (Red Eye Band Lead Singer and Guitar) is a very talented guy! My son did his AOW with him. He is a great instructor!
     
  9. Dave Dillehay

    Dave Dillehay Dive Shop

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    Dear Dandy Don,

    The purpose in taking deposits is to get a gage of seriousness, and prevent jealous competitors from generating scads of fake reservations. It does happen. With available assets, Aldora Divers can go on for years, and the Villa Aldora Longer.

    Dave
     
    living4experiences likes this.
  10. deeper thoughts

    deeper thoughts Solo Diver

    # of Dives: 500 - 999
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    Thnx for posting this. It will have us looking elsewhere on Cozumel
     
    living4experiences likes this.

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