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Cancelled/postponed trips due to COVID - please share your outcomes

Discussion in 'General Travel & Vacation Discussions' started by outofofficebrb, Mar 17, 2020.

  1. BLACKCRUSADER

    BLACKCRUSADER Contributor

    # of Dives: I'm a Fish!
    Location: Taiwan
    1,185
    734

    That's poor service. I had EVA and Cathay Pacific give me refunds in 5 business days when they cancelled my flights for Indonesia with EVA and Australia to Taiwan with Cathay Pacific last year. I booked directly with the airlines and they refunded my credit card asap.
     
  2. O-ring

    O-ring Beyond the Pale ScubaBoard Supporter

    5,412
    460
    Nice! I requested an extension from Aggressor just to make sure I can get vaccinated before my June scheduled departure date and was denied. The trip was originally booked for last June but was cancelled by Aggressor and vouchers were issued. I either come in June or forfeit >$5k. Trying to nail down a vaccine before then....fingers crossed. :D
     
  3. Hoag

    Hoag Contributor

    # of Dives: 200 - 499
    Location: SW Ontario - Just outside of the GTHA
    1,789
    1,457
    NOT DIVE TRAVEL RELATED (but still relevant to the topic)

    As mentioned in a previous post, I had a photo trip planned to the Canadian Rockies for the spring of 2020, specifically basing out of Canmore Alberta. Everyone who I dealt with gave a full refund almost immediately including Parks Canada whose tickets clearly stated "No Refunds". Everyone saw that this was an unusual situation.

    Everyone, that is except WestJet. Instead of giving me a refund, WestJet put the money that I had paid for my ticket into a "Travel Bank" with an expiration date of one year from the date I cnx'd the flights. These points were scheduled to expire if not used by 17 March 2021. When I looked closer into the "hidden recesses" of their website, it appeared as though there was a chance that the "points" in my travel bank may be automatically renewed. Sure enough, when I checked on 17 March, they were gone. Poof. Vapourized. Not to be (totally) deterred, I kept checking over the next few days. Sure enough, on 23 March, they were reinstated, but this time they had an expiration date of 23 Mar 2022, one year from the date that they were reinstated, not one year from the date that they were originally scheduled to expire.

    KUDOs to WestJet for doing what they could to make good on a situation that neither they nor their customers want.
     
  4. Saniflush

    Saniflush ScubaBoard Sponsor ScubaBoard Sponsor ScubaBoard Supporter

    1,025
    979
    Where are you trying to get one? We have them all over the place here in Georgia if you don't mind a drive or flight.
     
  5. tridacna

    tridacna ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: New Jersey
    7,359
    4,677
    I canceled 5 flights in Apr/May last year on United to various destinations. All first class. All paid for with actual $$. United gave me “credit” for all of them.

    Post-vaccination and I tried to use these credits. A complete nightmare. A $1,300 flight refund could not be exchanged for a round trip from EWR to LAX. They’re useless pieces of junk. Coupons are restricted and useless. I’m a Lifetime Platinum member and I’m fighting them now to get $ credits instead on my account.
     
  6. runsongas

    runsongas Contributor

    # of Dives: 500 - 999
    Location: California - Bay Area
    4,396
    2,016
    was able to rebook my flight to scotland using flight credits yesterday. fingers crossed things are better by september.
     
  7. tridacna

    tridacna ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: New Jersey
    7,359
    4,677
    United?
     
  8. runsongas

    runsongas Contributor

    # of Dives: 500 - 999
    Location: California - Bay Area
    4,396
    2,016
    sas airlines through expedia
     
  9. O-ring

    O-ring Beyond the Pale ScubaBoard Supporter

    5,412
    460
    I actually think it will work out. We just entered my phase and I was pre-registered so a lot of people I know are starting to get appts. I've still got a couple months before departure so as long as they don't run out I think I may be in the clear.
     
    Saniflush likes this.
  10. Weightless Wonder

    Weightless Wonder Registered

    # of Dives: 1,000 - 2,499
    Location: Rapid City, South Dakota
    17
    4
    I was able to get full refund in cash for my United round trip flight to/from Jakarta and South Dakota for cancelled November 2020 trip. I got half of the domestic Garuda flight in cash refund and the other half as a voucher good till Dec 31 2021. Thinking that Indonesia will probably not be open by end of year though.
     

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