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Covid-19 (coronavirus) Updates - Liveaboard Cancellation Policy

Discussion in 'Liveaboards and Charter Boats' started by Dive and Cruise, Mar 17, 2020.

  1. Dan

    Dan ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Lake Jackson, Texas
    6,037
    3,561
    113
    That doesn’t sound right. I just got email from Liveaboard.com offering July 25 Red Sea 8D/7N trip with Tala for $777 (25% off)
    Search Results
     
    living4experiences likes this.
  2. P-Dog

    P-Dog Angel Fish

    # of Dives: 200 - 499
    Location: Kohala, Hawaii
    37
    38
    18
    Yes...other boats are offering sales. Mine isn't offering any sort of sale and is charging me a higher rate. 20% higher.
     
    living4experiences likes this.
  3. Dan

    Dan ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Lake Jackson, Texas
    6,037
    3,561
    113
    Never heard or seen a liveaboard trip cost jump up by 20% from one year to the next in my 15 years of liveaboard diving. May be 5% increase.

    My last trip there with Aggressor was only $1000.
    BDE Trip Report, 21-28 December, 2019
     
  4. P-Dog

    P-Dog Angel Fish

    # of Dives: 200 - 499
    Location: Kohala, Hawaii
    37
    38
    18
    20% seemed extreme to me, too. 5% seemed like it would be more reasonable as an annual rate change, but this is my first liveaboard, so I thought I could have been wrong.

    I was doing two back to back bookings, so it's an extremely large increase amount, plus I paid extra for an upper deck cabin. Each week, originally, including the upper cabin fee was 1,075 Euros. Now it's 200 Euros more per week. It doesn't make any sense. They are falling back on the excuse that I booked it in (December) 2019, so I have to pay the difference now.
     
  5. P-Dog

    P-Dog Angel Fish

    # of Dives: 200 - 499
    Location: Kohala, Hawaii
    37
    38
    18
    So I've heard nothing. I sent an e-mail the other day to Discovery Divers and they told me to contact PADI Travel. So I called PADI Travel and the gal said she'd escalate it and I'd hear back in a day. That was a few days ago.

    So today I sent a joint email to both Discovery Divers and PADI Travel saying that I was going to do a charge back on my credit card for the entire trip if this didn't get resolved. Discovery Divers cancelled the trip and are trying to charge me more for a re-schedule. I pointed out that they didn't meet the terms of the contract and are now trying to penalize me, that they created a new policy after the fact that wasn't in the contract, yada, yada, yada...

    I told them I'd still like to go, so if they'd like to work with me, I'm happy to work with them.
     
  6. P-Dog

    P-Dog Angel Fish

    # of Dives: 200 - 499
    Location: Kohala, Hawaii
    37
    38
    18
    Update - No reply from either PADI Travel or Discovery Divers. I never got a call back from PADI Travel after I spoke to them early last week and was told that it would be escalated to a team leader and I would be called back within a day. I filed a dispute with my credit card this morning. We'll see what happens.
     
  7. O-ring

    O-ring Beyond the Pale ScubaBoard Supporter

    5,340
    343
    83
    Definitely keep us updated. We were wondering if this would work given the stated terms and conditions on most of the LOB sites.
     
    living4experiences likes this.
  8. P-Dog

    P-Dog Angel Fish

    # of Dives: 200 - 499
    Location: Kohala, Hawaii
    37
    38
    18
    I will, for sure. I went with the stated terms on their contract/invoice which was only their cancellation policy. It was very clear that if *I* cancelled I wasn't due diddly squat. But in this case *they* cancelled (yes...extenuating circumstances, for sure). Then they created a re-booking policy after they cancelled.

    I talked to the credit company and was very clear that they offered a re-booking but wanted more money for the identical trip. The guy told me that people have been losing against hotels and airlines who offered vouchers good for a year instead of cash refunds, but he hasn't seen the situation of charging more for the same trip before.

    So, we'll see what happens.
     
    living4experiences and O-ring like this.
  9. living4experiences

    living4experiences ScubaBoard Sponsor ScubaBoard Sponsor

    # of Dives: 200 - 499
    Location: Tigard, Oregon
    23
    31
    13
    I find all these schemes that these companies are coming up with are just creative ways to gouge us for more money or make up new policies to keep the money we've already paid. Good for you for filing a credit card dispute! Be prepared for a long wait for the investigation. I filed a dispute with my credit card company for what the live-aboard company did to me. That was in March and I'm still waiting for an answer.
     
  10. P-Dog

    P-Dog Angel Fish

    # of Dives: 200 - 499
    Location: Kohala, Hawaii
    37
    38
    18
    In my case it was eight separate charges so it's eight separate disputes. Eight investigations and investigators. Three immediately found in my favor. Who knows about the other five? And, PADI travel has 60 days to contest it.
     

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