RandomGuy1
Contributor
Is it unreasonable to expect a (very expensive) dive light returned under warranty to at least be looked at within a week of receipt? I had my canister light fail on me two weeks ago. When you turn it on, it just blinks a few times and goes off. I contacted the company, requested an RMA for warranty work. Shipped the light back to the company. Watched the tracking # and saw that it was received on 10/30. Sent a follow up email on 11/1 to make sure it was received and to see if they had looked at it yet. Did not get any response to my email. Called today to see the status of it, and was told they hadn't even looked at it yet, were getting ready for dema so it would be after dema before they could even look at it. Pretty irritated right now, but are my expectations too high?
Oh, and the light was purchased new by myself and is still under warranty. Light was not flooded. No physical damage to light at all.
Oh, and the light was purchased new by myself and is still under warranty. Light was not flooded. No physical damage to light at all.