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Dive Gear Express Rubber LOW PRESSURE HOSE RECALL

Discussion in 'Manufacturers Recall Notices' started by martincohn, Jul 24, 2019.

  1. martincohn

    martincohn Solo Diver

    # of Dives: I just don't log dives
    Location: USA
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    From February 1, 2018 until July 31, 2019, Dive Gear Express sold Rubber LOW PRESSURE hoses to consumers individually and in regulator packages without any brand name identification.

    Please examine your rubber low pressure hose female fitting that screws into the regulator second stage. On affected hoses, the crimp of that flex fitting is stamped with a manufacturing date code:

    D0218 (February 2018) through D0918 (September 2018).

    3f8e5866-977d-4ca9-9e58-71db705904f1.jpg

    If you have one of these rubber low pressure hoses, we recommend that you immediately stop using it.

    DGX is sending out emails to customers that have purchased an item being recalled to get refunds or replacements. Contact Dive Gear Express for info.
     
    iain/hsm and Protondecay123 like this.
  2. AustinV

    AustinV Nassau Grouper

    # of Dives: 50 - 99
    Location: NoVA
    195
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    Just got that email myself. I have ordered quite a few from them so I'll be checking tonight.
     
  3. aviator8

    aviator8 Photographer

    # of Dives: 25 - 49
    Location: Georgia
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    So recall due to defect leading to a potential failure? Where, in the hose, crimping, attachment?
     
  4. AustinV

    AustinV Nassau Grouper

    # of Dives: 50 - 99
    Location: NoVA
    195
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    28
    Email doesn't say what the failure is. Instructions are to cut hose at end with factory marking and email them a picture of cut hose and completed form and they will either refund or replace, up to consumer.
     
  5. Protondecay123

    Protondecay123 Barracuda

    # of Dives: 0 - 24
    Location: Arkansas
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    I’m going to check my account. Thanks for the heads up!
     
  6. divezonescuba

    divezonescuba ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Houston, Texas
    1,239
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    I emailed “mark” who sent the email several hours ago. I asked what the nature of the problem was. No response yet.
     
  7. MaxE

    MaxE DIR Practitioner

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    I have two that are part of the recall. I spoke with someone there and they said they were not told what the problem was. They also stated that there had been no reported failures. I was told 2-3 weeks for replacement, and I had to show proof of destruction before they would complete the process.
    0F0275C3-C0F6-4A62-8BB8-010A06C628FC.jpeg
     
  8. seeker242

    seeker242 DIR Practitioner

    # of Dives: 200 - 499
    Location: Pompano Beach, FL
    1,144
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    I have one. But luckily I live 2 miles away and will probably just go there tomorrow and have them replace it. :D

    But that part makes no sense, July 31 2019 has not even happened yet. :confused: They probably meant June 2019?
     
  9. MaxE

    MaxE DIR Practitioner

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    There is only a 2 digit month code and 2 digit year. So all July 2019 would have the same code. My guess is the manufacture figured out this week that something was wrong in production and whatever process changed, new tooling, or whatever started Feb ‘18.
     
  10. Griffo

    Griffo DIR Practitioner

    # of Dives: 200 - 499
    Location: Sydney, Australia
    1,350
    637
    113
    Thanks for the thread. I have some of their hoses that fall into the recall, but haven't got an email yet.
    Seeing as I live in 'straya i guess it might be worth order some more toys...
     

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