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DM4 Software Doesn't Connect with Dive Computer

Discussion in 'Suunto' started by kcprofessor, Oct 12, 2014.

  1. kcprofessor

    kcprofessor Instructor, Scuba

    # of Dives: 500 - 999
    Location: Kansas, USA
    49
    17
    8
    Okay, this has probably been discussed before, but I can't understand why the DM4 software says the dive computer is not connected, when it is and the dive computer says it is in data transfer mode. The frustrating thing is that sometimes it connects on the first try and sometimes it takes several tries or sometimes it just won't at all. Today I connected my back-up to the software and it downloaded all of the dives. Tried to reconnect to look at some data on the computer and it was a no-go. What's happening?
     
  2. dfrancos

    dfrancos Angel Fish

    41
    3
    8
    I also have had this trouble. I don't have comunication with my computer :(
     
  3. StefinSB

    StefinSB Manta Ray

    # of Dives: 200 - 499
    Location: Santa Barbara, CA
    640
    375
    63
    Same problem here. When using DM4 on a Windows 8.1 machine it was always connecting after 2-3 attempts. I just upgraded to DM5 and now it does not connect at all. I am giving up on Suunto at this point as their support is also slow as molasses. I guess the solution is Cobalt or Petrel.
     
  4. DuboisP

    DuboisP Manta Ray

    # of Dives: 200 - 499
    Location: Amiens, France
    621
    69
    28
    the solution is another software than DM4 or DM5
     
    the_dragon_no1 likes this.
  5. StefinSB

    StefinSB Manta Ray

    # of Dives: 200 - 499
    Location: Santa Barbara, CA
    640
    375
    63
    Your comment has a potential for being helpful if you would lay out what software to use and why it solves the issue at hand. Thanks.
     
  6. PsyWulf

    PsyWulf Barracuda

    # of Dives: 100 - 199
    Location: South Africa
    214
    53
    28
    Subsurface. Dm is a piece of tripe

    Sent from my GT-I9300 using Tapatalk
     
    the_dragon_no1 likes this.
  7. DuboisP

    DuboisP Manta Ray

    # of Dives: 200 - 499
    Location: Amiens, France
    621
    69
    28
    SubSurface

    there are a lot of messages about it, and a lot of messages about "DM4/DM5 is a piece of ****".
    Be curious.
     
  8. evanl

    evanl Garibaldi

    # of Dives: 50 - 99
    Location:
    1
    0
    0
    Same thing happened to me. Dm4 worked a little sketchy, once forced to upgrade to dm5 neither viper air or cobra will connect. Spoke several times with tech support, finally got an email saying sorry for the frustration "we will address the problem in the next upgrade".

    very dissapointing
     
  9. DuboisP

    DuboisP Manta Ray

    # of Dives: 200 - 499
    Location: Amiens, France
    621
    69
    28
    was the same thing with DM4, not working at beginning.

    as an IT guy, i can't understand how they can fail twice.
     
  10. VsubT

    VsubT Solo Diver

    # of Dives: 200 - 499
    Location: Eastern Europe
    97
    30
    18
    Had the same issue when upgrading to DM5 on a Windows 7 64 bit box - after the install, neither DM5 nor Diving Log 5.0 would connect to my Zoop, which had been working fine in both prior. Searched the Suunto site, but no relevant help there. No reply to my help request to customer support either so I started doing some experiments.

    What finally worked for me was completely uninstalling the new device driver (version 2.12.???) and enabling an old driver from DM4 that I found on my system (version 2.8.28.0 dated 01/18/2013). Once the newer driver was gone, both DM5 and Diving Log 5.0 immediately found my Zoop on COM3.



    SUUNTO REPS: If you're out there reading this, please pay attention and fix the new device drivers!! At minimum, give folks an alternative driver to download like the one noted above or a link to reinstall DM4 - the old link goes straight to DM5 now.



    Lance
     

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