easy scratch paint issue

[ThatsSomeBadHatHarry]

i was just wondering if the easy-to-scratch paint issue was resolved yet on the demon

 

[Phil Mintz]

We are still improving the process, but the current model is the same.


Phil

 

[mulefeathers]

I have the demon mask and it has scratched off. Is there anything I can do?

 

[Phil Mintz]

We are changing the method in which this mask is being produced, but if the paint has scratched off, it cannot be repainted.

Phil

 

[mulefeathers]

Since the mask is less than 2 months old is there a warranty or anything?

 

[Phil Mintz]

Not on the cosmetic, how bad does it look?

 

[Dave83]

I would think that a defect in the paint would be covered under the warranty. Wouldn't it technically be a defect in the product and not normal wear and tear?

 

[Phil Mintz]

The paint is not defective just because it can scratch and this in no way effects the performance of the mask.

 

[mulefeathers]

I am sorry I asked it is not that big of a deal. The mask itself works great I thought it was just my mask doing this but I see that it is not when you get it fixed let us know I will buy a new one. Thanks

 

[Phil Mintz]

Don't be sorry, I honestly appreciate hearing from consumers, this is why I participate on these boards. We tried a new procedure for the cosmetic of this mask and will certainly improve it. I am glad you are happy with the Demon, please continue to give us feedback.

Thanks,

Phil