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Great customer service

Discussion in 'Light and Motion' started by mikeycanuk, Jan 29, 2013.

  1. mikeycanuk

    mikeycanuk Loggerhead Turtle

    # of Dives: 200 - 499
    Location: GTA Ontario
    1,820
    767
    113
    We have 3 Sola 1200's we took on our Turks and Caicos trip. One on the chargers died on the 2nd or 3rd charge. Thankfully I took down all three Sola's in their bags complete with chargers. So thankfully we were able to make do. .

    Submitted a ticket and a week or two later a new charger was at my doorstep!

    Love our lights, made the night dive a blast. Felt sorry for the guy who was with us with the rental flashlight. When the three of us found something it was like daylight down there!

    Made great lights on our GoPro Camera Action Tray. btw why don't you include the GoPro tripod mount? Thankfully I found this out with 2 days to spare and BestBuy had stock. whew! Still...
     
  2. lightandmotion

    lightandmotion Dive Equipment Manufacturer

    46
    6
    0
    Hi mikeycanuck,
    Thanks for the positive feedback! Glad to hear the service team took care of you and that you're having a good experience with your lights.

    We don't include the GoPro Tripod Mount because we don't make it--it's an accessory that GoPro makes, and since GoPro sells through dealers (and not other manufacturers) we can't include it.
     
  3. mikeycanuk

    mikeycanuk Loggerhead Turtle

    # of Dives: 200 - 499
    Location: GTA Ontario
    1,820
    767
    113
    No problem. Maybe mention something on your website that it's required?
     

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