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Great Service

Discussion in 'DiveNav' started by dlofting, Feb 7, 2019.

  1. dlofting

    dlofting DIR Practitioner

    # of Dives: 200 - 499
    Location: Vancouver, BC, Canada
    440
    346
    63
    I know that DiveNav sometimes gets a bad rap for customer service, so just wanted to post a good story.

    I bought my CooTwo in 2017 but didn't use it until 2018. I tried to calibrate the CO sensor but got an error message. Despite that I used the CooTwo on a liveaboard trip and the O2 sensor worked fine. Earlier this year I went to use my CooTwo again, the battery was dead and wouldn't charge. I bought a new battery and installed it but the display on the unit flickered and then went dead. I had just purchased and received new O2 and CO sensors. On advice from DiveNav I sent them the unit. They examined it, determined that the board was dead and sent me a replacement unit.....all at no charge beyond shipping.

    Thanks for great customer service.
     
    Compressor likes this.
  2. admikar

    admikar ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Bosnia and Herzegovina
    686
    287
    63
    Well, I hope they listened when we spoke here. It sure seems so.....few more of posts like this and I am willing to reverse on my "no buy" decision and get one for myself. I know I need and want one.
     
  3. Compressor

    Compressor ScubaBoard Supporter Staff Member ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: NYS
    2,854
    1,322
    113
    Good customer service. Like that.
     

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