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Guests of Sunscape, Secrets & Residencias Reef

Discussion in 'Cozumel' started by Christi, Dec 19, 2017.

  1. Dave Dillehay

    Dave Dillehay Dive Shop

    As of today Aldora Divers will do the same, thank you Christi. Of course dive reservations already made will be honored somehow. This sort of business activity is beyond ridiculous and the diving public ought to punish those resorts.

    Dave Dillehay
    Aldora Divers
    deepsea21, Gdog, pfirejack and 3 others like this.
  2. cicopo

    cicopo Loggerhead Turtle

    # of Dives: 500 - 999
    Location: Ottawa, Ontario, Canada
    I have passed the current info along to the TA forum for Cozumel which may get a few more complaints sent into the owners / managers of the resort.
  3. scubadada

    scubadada Diver Staff Member ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Philadelphia and Boynton Beach
  4. ggunn

    ggunn ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Austin, TX, USA
    Right on. Never attribute to malice that which can be explained by stupidity.
  5. PNW Dive Girl

    PNW Dive Girl Dive Charter

    # of Dives: 500 - 999
    Location: Portland, OR
    I will be posting to travel agent forums as well. Ridiculous!
  6. Christi

    Christi PADI MSDT/Dive op owner ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: Cozumel, MX
    The GM of Secrets/Sunscape has posted in his own words that there will be a pier fee for all guests who wish to be picked up at the pier. However, he keeps emphasizing that this has to be paid by the dive operators so there are no fees to the guest.

    It's hilarious how he thinks that by saying that he does't have to take responsibility for his guests being nickel and dimed. Dive shops are not and should not be responsible for absorbing this fee to provide a courtesy service to hotel guests who choose their own fishing, diving, snorkeling operations.

    Can you imagine if dive shops assessed extra fees to their divers when it was time for us to do boat maintenance or buy new engines? It's no different. These are costs of doing business and are budgeted for and built into our pricing structure - as should pier maintenance for an all-inclusive hotel on the water!

    It's also hilarious that he seems to think he has solve the problem by having bracelets for purpose instead of the 4 page paper vouchers. We (operators) still have to spend half a day to purchase them IF we want to provide service to their guests.

    Sorry folks, but it looks like pier pick-ups at Secrets will be limited. Dive shop owners are united in this decision - at least those who participate in our Tour Operators group. Aldora Dave has also stated that this is is decision as well.

    I encourage those of you who like to stay at Secrets or Sunscape to write the GM Ulises Guzman at uguzman@secretsresorts.com Even if you don't stay there and feel inclined, let him know what a ridiculous and poor business decision this is
    pfirejack and gopbroek like this.
  7. mnscuber

    mnscuber Angel Fish

    # of Dives: 100 - 199
    Location: Minneapolis, MN
    Christi, Dave and others: Thanks much for all the efforts and info.
    As part of a multi-family group, I have a stay planned at Sunscape/Sabor. We booked when airfares dipped and before this thread was started. I was looking forward to diving with my choice of operator, but now it looks like I may have to swim upstream to do so.
    I'll write the GM as suggested and see where that goes. I'm wondering if there are any other options for people in similar positions. Wading into the water for a pick-up was mentioned - that works for me - is that a realistic option? ...do you carry your gear bag out into the water with you? What about taking a taxi elsewhere early in the morning? Any other ideas?
    Thanks again!
  8. mcohen1021

    mcohen1021 Manta Ray

    # of Dives: 1,000 - 2,499
    Location: Texas
    Coming soon to a pier in Cozumel near you: PIER DROP OFF FEES!

  9. gopbroek

    gopbroek Solo Diver

    # of Dives: 1,000 - 2,499
    Location: Lewisville TX
    When they started this at Secrets earlier this month the fee was for either pick ups or drop offs, not just pick ups
  10. Christi

    Christi PADI MSDT/Dive op owner ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: Cozumel, MX
    I cannot speak for other operations, but MOST of us are very united in this effort. As mentioned, we have an owners "group" set up who are in contact almost daily. We share experiences, issues going on, weather (lol) etc. Most shop owners are part of this group - and those who are not are welcome to be - it just takes a request. I encourage you to contact your dive operation directly to discuss options.

    I am suspending services to this hotel, but as promised, I will honor those with existing reservations (those who had confirmed reservations prior to December 20, 2017) I have published this on my website and our facebook page as well as here and will be including it as a footer to all e-mails that go out as well in efforts to prevent hassles for my divers.

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