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Halcyon Wing stitching problem?

Discussion in 'Buoyancy Compensators (BC's) and Weight Systems' started by jlcnuke, May 17, 2019.

  1. bamafan

    bamafan Manta Ray

    # of Dives: 200 - 499
    Location: Panama City Beach, Fl.
    984
    463
    63
    Contact them. They have never asked me if I was the original purchaser. I don't think it matters to them.
     
  2. jlcnuke

    jlcnuke Solo Diver

    # of Dives: 200 - 499
    Location: acworth ga
    434
    294
    63
    Thanks all. I'll get in touch with them this week and let everyone know how it goes.
     
  3. Yellowdog

    Yellowdog Nassau Grouper

    # of Dives: 100 - 199
    Location: Maryland
    175
    48
    28
    Halcyon seems to be a stand behind their products company but to me warrantying a 14 year old second hand wing may be pushing the concept of good customer service. If it were mine I would be happy if they would either repair or replace the shell at a fair price.
     
    rongoodman likes this.
  4. divad

    divad Solo Diver

    7,585
    1,787
    113

    Not true. The material is faulty. The two later non-fraying ones I own and the "faulty" one all have stitching the same distance (1/4") from the edges.
     
  5. PfcAJ

    PfcAJ Orca

    # of Dives: 5,000 - ∞
    Location: St Petersburg, Fl
    7,445
    5,900
    113
    That loose weave fabric separates at seams. Halcyon has replaced a few wings for me that had that going on. Shouldn't be a problem.
     
    divad likes this.
  6. jlcnuke

    jlcnuke Solo Diver

    # of Dives: 200 - 499
    Location: acworth ga
    434
    294
    63
    I contacted Halcyon, they're having me send it to them and then they'll let me know what options I have after they can look at it.
     
    PfcAJ likes this.
  7. jlcnuke

    jlcnuke Solo Diver

    # of Dives: 200 - 499
    Location: acworth ga
    434
    294
    63
    The conclusion to my story is that I had the same experience as Chris did. I just got it back today with a new outer shell free of charge. I was expecting/ready to pay for some parts, but I'm pleased with the excellent support they have for their products.
     
    Lorenzoid likes this.

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