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Hmmmm, not such spectacular backing...
- Thread starter rhwestfall
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Something better than 25% cost that made him happy.
OP
The basis for my discontent was the apparent parallel universes. In Canada, this issue has been handled by SW, notably with an apparent "extension" of warranty period, even to "undocumented" products (they are discussed here on SB). In the United States, this isn't the case. SW did however, after some comments from me, adjust it's stance on this, offering a solution more in line with what was happening in Canada. As it is an independent contractor working in the US as the repair center, it has to cover costs regarding the repair. I'm good with that.
Point being, if I had sent it directly to SW in BC when I was up in Canada when it died, it is highly likely it would have been handled differently. Once home in the US, SW directed me to send it to the US based repair center, opening the door to the parallel universe.
Again, I understand the Repair Center's business needs, and I thank SW for assisting to remedy this.
Point being, if I had sent it directly to SW in BC when I was up in Canada when it died, it is highly likely it would have been handled differently. Once home in the US, SW directed me to send it to the US based repair center, opening the door to the parallel universe.
Again, I understand the Repair Center's business needs, and I thank SW for assisting to remedy this.
Walking the line between keeping the customer happy and protecting your business allies is always a tricky one. Glad to see SW found a way, almost every other manufacturer would not even have tried to find a compromise.
noj3333
Contributor
I'm with the masses here... I would have accepted the initial offer, maybe I would have been a little annoyed.
My Perdix may have 18 months remaining on the warranty by the time it first gets wet, but that's my fault for getting one much sooner then needed.
All and all if the OP is happy with the final results, then good job @Shearwater for all you do.
My Perdix may have 18 months remaining on the warranty by the time it first gets wet, but that's my fault for getting one much sooner then needed.
All and all if the OP is happy with the final results, then good job @Shearwater for all you do.
The number of dives on the computer is irrelevant because it represents only a very small percentage of the possible wear and tear on the computer during that warranty period plus the six months following. From the point of view of SW, was it banged around, exposed to extreme heat, played with by some kid, etc.? Not saying the OP's computer was abused, but how is SW going to know what happened to it in 2 and 1/2 years?
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