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How to get replacement sensors and calibration in EU (Denmark)?

Discussion in 'DiveNav' started by MikkelBC, Feb 19, 2018.

  1. MikkelBC

    MikkelBC Instructor, Scuba

    # of Dives: 200 - 499
    Location: Denmark
    208
    106
    43
    Hi Divenav!

    I have sent this question to you via your contact form on your website but never received a reply. I hope this channel may work better.

    I own a Cootwo that I purchased directly from you. I had it shipped to Denmark where I live.
    Now I need both O2 and CO sensors replaced and the new CO sensor will need calibration.
    Can you suggest where I can purchase:
    1) Replacement O2 sensor?
    2) Replacement CO sensor?
    3) Calibration gas or calibration service?

    The O2 sensor is the easiest because you have published a list of compatible brands. Can you do the same for the CO sensor? Maybe I can source a compatible one locally
    The calibration gas is the hardest because it probably can't be shipped very far easily. So ideally you could point me to a supplier in Denmark. The cost of shipping the device back and forth to the US just for calibration is probably so high that it would make more sense for me to just purchase another brand with local support.

    Looking forward to a reply here.
    Mikkel Christensen
     
  2. Umuntu

    Umuntu Divemaster

    # of Dives: I just don't log dives
    Location: Traveller
    508
    220
    43
    Hi Mikkel

    These guys Vandagraph Oxygen Sensors only make O2 sensors. Maybe they make one that fits in a CooTwo ?

    I use their equivalent sensor in an Analox Eii.
     
    MikkelBC likes this.
  3. MikkelBC

    MikkelBC Instructor, Scuba

    # of Dives: 200 - 499
    Location: Denmark
    208
    106
    43
    Thanks, Umuntu. That could be a good source for the O2 sensor. Divenav has published a list of compatible sensors, so I believe one of those could fit.

    Now remains the harder question of a CO sensor and especially the calibration. Maybe I should just accept that my Cootwo has de facto been degraded to an Otwo because of lack of local support.
     
  4. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
    Hi,
    you can purchase the CO sensor from our online store.
    To contact our customer service please send email to customer.service@divenav.com
    We do not sell calibration gasses nor we are familiar with where you can purchase calibration gasses in Europe
     

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