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I am very disappointed with Genesis...

Discussion in 'Genesis' started by Spearo, Aug 25, 2009.

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  1. Spearo

    Spearo Nassau Grouper

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    I already got with Zane and their quote was as follows:
    An Aeris XR2 wrist at 320.00 with the discount
    a Zeagle for 399.00 and
    a Genesis ReAct for 400.00

    Keep in mind that I can purchase a new Genesis for around 230.00 or even less but why go thru this again after two years even if it sits in the closet without been use. Thanks but no thanks. This is one lesson learned!
     
  2. NCadiver

    NCadiver Dive Shop

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    Your computer must be over two years old if they are talking upgrades this guy at my dive club just got his 2 or 3 year old genesis fix and he the one that broke it. My escort computer has a date of manufacture on it you should have one too.
     
  3. Spearo

    Spearo Nassau Grouper

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    There is a pat. number on the back of it and the battery size and that is all. It was just fine last time I used it and put it away. No rust and no moisture inside the battery well. It looks new.
     
  4. NCadiver

    NCadiver Dive Shop

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    Post a picture of the computer front and back and somebody on the board or genesis should be able to identify the computer age. also what type of battery does it use.
     
  5. Spearo

    Spearo Nassau Grouper

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    NCadiver, the problem is not identifying the pock, we all know what it is. The problem is that after the warranty is over Genesis just want you to buy a new and forget the fixing part without even looking at it!!
     
  6. mike_s

    mike_s Solo Diver

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    huh? they quit making this computer YEARS ago.

    yeah, you only bought it two years ago..... but just because it set on the LDS shelf collecting dust for several years. You prob got a HUGE discount on it also. (Or at least I hope you did, or your LDS screwed you).


    I still think there is more going on to this story than what is being posted here.
     
  7. NCadiver

    NCadiver Dive Shop

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    This is a article from rodales scuba diving your computer is over 8 years old from what I can tell from your description and no pictures.

    November 2000
    By Jon Hardy
    Dive Computers Reviewed in This Article

    Aeris 100S
    Aeris 300G
    Aeris 500AI
    Aeris 750GT
    Aeris Atmos Pro
    Aeris Atmos Sport
    Aeris Savant
    Dacor Extreme Access
    Genesis Escort
    Genesis Nitrox Resource
    Genesis ReAct
    Genesis Resource
    Mares Surveyor
    Mares Surveyor Nitrox
    Mares Tutor
    Oceanic Data 100
    Oceanic Data Max Pro
    Oceanic Data Max Pro Plus
    Oceanic Data Plus Oceanic Data Plus 2
    Oceanic DataTrans
    Oceanic DataTrans Plus
    Oceanic Prodigy
    Oceanic XTC-100
    Scubapro Aladin Air Console
    Scubapro Aladin Air Z
    Scubapro Aladin Air Z O2
    Scubapro Aladin Pro
    Scubapro Aladin Pro Nitrox
    Scubapro Aladin Pro Ultra
    Scubapro Aladin Sport
    Scubapro Aladin Sport Plus
    Sherwood Scuba Logic
    Suunto Cobra
    Suunto Favor
    Suunto Fusion
    Suunto Stinger
    Suunto Vyper
    Good news for divers: Like laptop and desktop computers, dive computers just keep getting better--more features but less expensive, more complex but easier to use. Will they make diving risk-free for anybody who can don mask and fins? Not by a long shot, but they can go a long way toward making your dives safer, easier, longer and less stressful.
    In order to do that, a dive computer has to pack a lot of information onto a small screen. And it has to do it in a way that's easy to understand and easy to use. The computers featured here are the ones that do it best--the ones that work clearly and easily no matter what other features they offer. These models are the best of their respective classes--budget, air-integrated, gas-integrated, hoseless, nitrox-capable and downloadable computers.
    Dive Computers in Review
    Genesis Scuba Testers' Choice


    Genesis Scuba Resource
    Gensis Scuba Known For: Graphic display
    Genesis Escort
    Provides direct user control over various functions, allowing you to change them even at the dive site with push-button ease. Air-integrated. Hoseless. With PC interface. $800
    Genesis Nitrox Resource
    Easy-to-use and very reasonably priced nitrox-capable computer. Best Buy. $350
    Genesis ReAct
    Features the best graphic display of nitrogen loading. Nitrox-capable. With PC interface. $400
    Genesis Resource
    Budget computer that uses effective and intuitive graphic displays. Best Buy. $300
     
  8. Spearo

    Spearo Nassau Grouper

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    Guys you're missing the point!
    When I purchased this computer (and for that matter most of my other diving equipment) I like to know the company whos name is on the equipment will take care of me the customer even passed the warranty period. In short and there is "nothing more going one here" all I wanted was to have Genesis take a look at one of their products in need of service and tell me what it would cost to repair it if possible and NOT to tell me that "there is nothing we can do for you" without even looking at it.
    I have moved on and I hope this is the end of this but they do have one less customer in the future!
     
  9. NCadiver

    NCadiver Dive Shop

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    You are missing the point you said the computer was 2 years old but it was more than 8 years old, Two Sherwood offered you a upgrade and that is a service. Three we ask for a better description of the computer or a date it was manufactured.
    IBM would tell you the same thing they can't fix it a 8 year old computer. The people making the part are now making faster and more power IC chip with different power requirements then their old IC chips.
     
  10. redacted

    redacted Guest

    When a HD fails on my 8 year old PC, I can take it to a shop and they will replace the HD. I don't like the idea that a scuba gear manufacturer won't even look at the item. And 8 vs 2 does not matter. An 8 year old dive computer is still a perfectly safe and usable dive aid. If some computers are non-repairable, throw away items then they should be marketed as such.
     
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