Intova 4.7w narrow beam failed

[kittles]

After many glowing reviews of the Intova torches both the compact and the magnetic switch style, about 2 weeks ago I purchased one each of the narrow and wide 4.7w.

On a very shallow dive yesterday (~10m/33ft) I had the narrow beam fail. I first noticed that the light wasn't as bright as normal and when I had a look at the head I could see a few droplets of water were sitting on the glass. When I got out of the water I opened it up and the threads and orings seemed in tact however there was visible water through the battery area and in the head. When I tilted the torch up I must have moved some water on the board as it shorted out and stopped working.

I love this torch for it's brightness and understand that all products will have faults however this was the torches first dive and I'm feeling a little dissapointed. Just wondering how I can go about bringing this to Intova's attention. The shipping costs of getting the torch back to Hawaii from Australia probably means I should just go and buy another one.

Is there anything I can do to fix this unit or do I need to buy another one?

Cheers.

 

[Kilili]

Take back to dealer, if possible. They are good lights and I have 3 of them.

 

[Dark Eternal]

Between the wife and I we own 6 Intovas and have yet to have a failure with over 100 dives on each. Sounds like some bad luck, I would not rule them out as a good light just yet!

 

[IntovaJoe]

Very sorry to hear of your trouble. We are proud of our torches and sell tens of thousands of them. Unfortunately, no manufacturing process is perfect and some, a very small percentage, will fail. Sounds like you got one of these and we stand behind them 100%. If you bought the torch in Australia, our Australian distributor can help replace it. If you bough in USA, it will need to come back to us. Please email joe@intova.net with purchase details and we will help.