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liveaboard.com Can I trust them?

Discussion in 'Liveaboards and Charter Boats' started by pilotaydin, Oct 16, 2017.

  1. chillyinCanada

    chillyinCanada Solo Diver Staff Member

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  2. tridacna

    tridacna ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: New Jersey
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    Mares/Head is an above board large corporation Why are they allowing one of their subsidiary companies to instigate such obviously unscrupulous behavior?
     
  3. chillyinCanada

    chillyinCanada Solo Diver Staff Member

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    First, it probably wasn't part of the due diligence prior to purchase.

    Second, because now in their big scheme of things, it's a small thing in a big ship.

    Third, business is business.
     
  4. I never trust review sites with an inherent conflict-of-interest, it's very common sense if you think about it for a minute.
     
    chillyinCanada likes this.
  5. tridacna

    tridacna ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: New Jersey
    6,054
    3,114
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    Due diligence certainly revealed the “fake” happiness of all their customers. Critical stuff in acquisitions.

    Travel is a vital vector of future biz. Don’t underestimate the importance of Liveaboard to Mares.

    Dubious business practices have a way of biting you in the ass. No matter how insignificant you think dive travel is to their overall business.

    Biz is biz? What are you saying here? It’s OK to be deceptive to your customers because it’s business? Wow.
     
  6. chillyinCanada

    chillyinCanada Solo Diver Staff Member

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    I'm sure they reviewed the financials and contracts. They may even have run some analytics on return customers. Regardless, I very much doubt they did that by looking at reviews posted by marketing.

    If it is a concern, then business being business, it will be addressed in the fullness of time. Perhaps by dumping some boats from their advertising portfolio and user platform.
     
  7. BDSC

    BDSC Solo Diver

    # of Dives: I just don't log dives
    Location: Wake Forest, NC
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    When I want to read a review I feel I can count on as being above board, I look here on SB or Undercurrent.
     
    tridacna, Dan and chillyinCanada like this.
  8. loosenit2

    loosenit2 Solo Diver

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    you must not trust any scuba review sites then...none of them are independent, they all depend on advertising dollars from the companies products they are reviewing. It is just the scale and nature of the industry.
     
  9. tridacna

    tridacna ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: New Jersey
    6,054
    3,114
    113
    The evil is from within. Corporate decisions to curtail customer complaints and censor them is indicative of rot from the top, not boat owners.
     
    Bob DBF and Jay like this.
  10. LiveaboardCom

    LiveaboardCom Liveaboard

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    Dear Tridacna,

    We are very sorry to hear that you feel this way. We completely understand your concern and can 100% assure you that our review process is in no way a scam.

    We have no deliberate bias when posting reviews from guests who have used our website to book a liveaboard and want to make sure we can reflect the experience onboard the boats as accurately as possible.

    We do have criteria and rules that reviews must meet in order to be posted on our website.These rules ensure that we are fair, impartial and follow all applicable GDPR laws, some reasons as to why we might not post a review are:

    - When the review includes abusive language, swearing, discriminatory remarks, language that negatively targets a staff member, or personal political, religious, and ethical viewpoints

    - If it includes personal information, like names, phone numbers, addresses etc.

    - If we suspect that a review isn’t genuine and might be used to target a competitor

    - If the review does not to provide any added value for other divers

    - When the review is not about the service provided but another aspect on which either LiveAboard.com or the boat operator has no influence

    - When the review promotes illegal activities

    We do read each review thoroughly and because this is a manual process there is always the potential flaw of human error and if this is the case we will follow up and rectify immediately.

    We take all experiences and feedback seriously and we would like to thank you for providing your own to us.

    Please let us know if you have any further questions or concerns.

    Thank you,

    Shannon
     
    ontdiver likes this.

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