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Mares Contact Details

Discussion in 'Mares... Just add Water!' started by NigelTopham, Jan 29, 2008.

  1. Pagosaglen

    Pagosaglen Garibaldi

    # of Dives: 25 - 49
    Location: Pagosa Springs, CO
    2
    0
    0
    Hi Zak

    I am getting back into diving. I own a Dacor Viper regulator set up and I am being told that since Mares purchased the brand I may be out of luck getting it serviced. I understand that there is or was a Mares/Dacor Regulator Upgrade Program. Do you still offer this or am I just "dead in the water" with my Dacor regulator?

    Thank you
    Glen
     
  2. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
    29
    48
    Hi Glen,
    The Dacor Viper regulator was produced by Mares, after Mares purchased Dacor Corp. So the Dacor Viper regulator technically is a Mares design, and therefore is still serviceable. We still produce a Mares Octo "MV" which is essentially the same 2nd stage. I don't know who you are speaking with, but they are misinformed. They can call their Rep, our CService, or email me at zohara@us.mares.com to get what you need.

    I hope this helps.
     
  3. Pagosaglen

    Pagosaglen Garibaldi

    # of Dives: 25 - 49
    Location: Pagosa Springs, CO
    2
    0
    0
    Awesome, that is great news!

    Thank you very much for your quick reply.

    Im glad I own so much Mares equipment with this kind of customer service.
     
  4. Sisi

    Sisi Angel Fish

    7
    0
    0
    I bought a BCD (Mares-Dragon-AT) Acquazzurra (an authorized Mares dealer in Rome) and came back to Turkey (my home country) and had my first dive.. BUT It was out of work!! the BCD inflated but could not deflate in the horizontal position.. I was so scared to learn this defect while ascenting from minus 15 meters to 13.. I found myself floating upwards and emergency valve did not work either!! While being drifted upwards for about 4 to 5 meters, I found the end of emergency valve and pulled it up and it deflated!
    I called and emailed the dealer in Rome for a couple of weeks BUT i received no response back!! till an Italian friend of mine called in and talked to them in Italian.. Now I am in touch with Mares/Istanbul/Turkey. AND The BCD from Mares, Acquazzurra-Roma is out of work and does not function according to Mares- Turkey technical service's report.

    The technical department in Mares-Istanbul requires the inner mechanism of BCD Atrium Dragon with all its wires and hoses as there had been an oxidation problem in the BCD and such a problem is fatal and urgent for repair.

    The technician in Mares-Istanbul has written to Mares (main branch) but still waiting for response and it has been a quite while with no response back.

    I dont think I will trust that BCD even if it is repaired!! and my thrust in MARES?? unfortunately NO!!

    Do you have any suggestions or can you provide some help with it??

    THANKS

    Sisi
     
  5. Sisi

    Sisi Angel Fish

    7
    0
    0
    Dear Zak,

    I bought a BCD (Mares-Dragon-AT) from Acquazzurra (an authorized Mares dealer in Rome) and came back to Turkey (my home country) and had my first dive.. BUT It was out of work!! the BCD inflated but could not deflate in the horizontal position.. I was so scared to learn this defect while ascenting from minus 15 meters to 13.. I found myself floating upwards and emergency valve did not work either!! While being drifted upwards for about 4 to 5 meters, I found the end of emergency valve and pulled it up and it deflated!

    I called and emailed the dealer in Rome for a couple of weeks BUT i received no response back!! till an Italian friend of mine called in and talked to them in Italian.. Now I am in touch with Mares/Istanbul/Turkey. AND The BCD from Mares, Acquazzurra-Roma is out of work and does not function according to Mares- Turkey technical service's report.

    The technical department in Mares-Istanbul requires the inner mechanism of BCD Atrium Dragon with all its wires and hoses as there had been an oxidation problem in the BCD and such a problem is fatal and urgent for repair.

    The technician in Mares-Istanbul has written to Mares (main branch) but still waiting for response and it has been a quite while with no response back.

    I dont think I will trust that BCD even if it is repaired!! and my thrust in MARES?? unfortunately NO!!

    Do you have any suggestions or can you provide some help with it??

    THANKS

    Sisi
     
  6. jhendrick

    jhendrick Angel Fish

    6
    0
    0
    I've got a situation for the Muckety Mucks. Originally from the US, I now reside in Cancun, Quintana Roo, Mexico. I purchased a new Mares wetsuit through an authorized distributor in March of 2013. I tried to register my new wetsuit for warranty purposes and found that it didn't have a sarranty registration card. I contacted Mares and was told that my original receipt would serve as proof of purchase. All good! After three months of use, the seams under both arms started to separate. I contacted the shop where I bought the wetsuit and was told that my wetsuit didn't have the factory warranty since it was sold in Mexico. I contacted Mares warranty support and, after talking with Bradley Campbell and Rick Trapp, was informed that all Mares items sold as new equipment carry the two year warranty, even if the item was sold as discontinued/closeout/etc. I was referred to the regional representative, Alessandro Residori, Director General Fedial Internacional s.a. de c.v. for replacement of my wetsuit under the warranty terms. He told me that I could procure a new wetsuit of the Atlantica line (the wetsuit I purchased was a full length, 7 mm from the Z-Heat line, now apparently not being produced anymore) if I paid $232 US dollars. I let him know in no uncertain terms that his proposal was in direct violation of Mares warranty terms, and asked him to please provide documents/contracts/etc. that would show that Mares Mexico is empowered to alter the binding warranty terms of Mares International. Of course, he has not and cannot provide such documents, since I know they do not exist. To me, and I think all consumers, the warranty is a binding document of trust, ensuring that my purchase will be protected and repaired under said warranty terms. I have been dealing with this issue for over a year now, and as to date, none of my emails/phone calls/etc. are being returned. Your help in resolving this issue is greatly appreciated. Of course, I have all the receipts/emails/skype messages/etc from the last year available.
     
  7. avatron

    avatron Garibaldi

    1
    0
    0
    Hi Mares,


    Just let you know that, Your Authorized Dealers not so Authorized!
    In last two days i want to buy an new Mares i3 Liquidskin Mask from one of your Authorized Dealer. I was visit 4 stores, from this stores 1 was shut altough the opening times says its open! 2 was shut down ages ago! 1 was open where wasn't any Mares items at all!
    I think you should look after your dealers and update your website!

    Following store did shut down:
    1, On the store front there is a table "TO LET" and the store is totaly empty!
    SCUBA AND OUTDOOR PURSUITS CENTRE - SOLIHULL
    380 STRATFORD ROAD - SHIRLEY SOLIHULL
    B90 4AQ SOLIHULL


    Tel.: 0121 733 8228
    Fax.: 0121 733 8448
    enquiries@scubapursuits.com
    Diving & Scuba Gear from SCUBApursuits - Award Winning Dive Centers in the UK - SCUBApursuits


    2, On this address its weed everywhere... Its looks like its been shut ages ago!
    CEPTRE SCUBA


    8 BUNKERS HILL
    LN2 4QP LINCOLN


    Tel.: 01522 530681
    Fax.: 01522 803657
    info@sceptrescuba.com
    http://www.sceptrescuba.com

    Best Regards,

    Avatron
     
  8. Zivile Riepsaite

    Zivile Riepsaite Garibaldi

    # of Dives: 0 - 24
    Location: Sheffield, UK
    1
    0
    0
    Hello Mares,

    I recently purchased Mares Instinct 12s regulator, i have used it on 9 dives in Mexico. Now i am back in UK i have unpacked my regulators from Mares regulator bag and my purge button completely broke off??? I am concerned about design of this regulator as after looking closer to how its fitted i am not surprised it came off, i am concerned that if i have this regulator repaired/replaced this will happen again? As you already know regulators have to withstand different conditions and i am not 100% this design fits the bill. also its not very scratch resistant, my partners Scuba Pro most basic regs look less battered then my Mares Instinct?. i am very disappointed with the product and that this happened after first use. :( Most of my equipment is Mares (mask, fins, bcd, octo...)and i have no problems with them. i am looking forward to your response.

    Kindest Regards
    Zivile Riepsaite
     
  9. shonar

    shonar Garibaldi

    1
    0
    0
    Hello Mares...

    I was gifted a puck pro wrist computer in October 2013 which i used for 18 dives in March 2014 without any problems. In September 2014 I took it to Indonesia. On the first dive itself, I saw the battery blinking and also noticed that the safety timer didnt kick in at the 3 minute safety stop. It didnt show any deco indicators either - all I got was the dive time, temperature, averages. I changed the battery assuming that that was the issue but everything remained the same except that the battery was no longer blinking. I intentionally went into deco (had another computer as reference) on a dive but nothing showed up on mine. It's pretty obvious the unit is defective and as it was a gift, I dont have the bill. Its a real shame because Im just beginning to take my diving seriously and its such an expensive and important piece of equipment. I will be happy to ship it over to the company for a replacement but your webiste doesnt really give too many details of whom to contact for such scenarios. I think it was purchased at a sports store in Frankfurt; that's all I know. Please help - I feel quite disappointed and let down by this experience. Thanks
    Shonar
     
  10. Beyond_Diving

    Beyond_Diving Dive Shop

    # of Dives: I'm a Fish!
    Location: Playa del Carmen, QROO Mexico
    474
    96
    28
    Good luck trying to get anything from Fedial... I waited for months to get a quote from them for gear for my shop until I basically gave up and bought the gear I needed from another company. Also, I was trying to get rebuild kits for some MR-12 regulators, and he didn't have any. If the company is run that way, I can't imagine what trying to get SSI materials is going to be like now that Mares owns SSI.

     

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