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Mares Customer Service - Where My Nemo?

Discussion in 'Mares... Just add Water!' started by lars2005, Dec 19, 2005.

  1. lars2005

    lars2005 Angel Fish

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    Hey - Mares are you out there???? I had my local Mares dealer return my Nemo for a warranty repalcement of the band, it broke at one loaction where it attached to the computer case. R/A#5160076195. That was several weeks ago. I call, I get the voice mail of Kyle Ramos...he never returns my calls. I call Customer Service, talk with Randy...he say's he'll check on the status...he doesn't call back or return calls. It's been 3 weeks now as we head into the Christams holidays...I suppose they'll be closed for a week. Just how may weeks can it take to change a watch band??? Status call please!!!! Oh, by the way, the Nemo is a great little device and does all you'd ever need a computer to do. Larry K
     
  2. PerroneFord

    PerroneFord DIR Practitioner

    # of Dives:
    Location: The Borg Cube
    6,018
    33
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    I heard the Coneheads stole all the Nemos. They're from France.
     
  3. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
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    Lars,

    I called CS in Norwalk Mares HQ, You will have this resolved ASAP. I'm sending a pm to get your contact info.

    Zak
     
  4. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
    29
    48
    Lars,

    Your Nemo will be repaired and shipped back to your LDS or the original point of origin tomorrow.

    Zak
     
  5. lars2005

    lars2005 Angel Fish

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    Thanks for the quick handling of my issue/concern. I do appreciate it. Larry
     
  6. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
    29
    48
    You are welcome.

    Update, Kyle informed me your Nemo should be at your LDS by tomorrow.
     

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