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Mares Dive Computer Tech Assistance

Discussion in 'Mares... Just add Water!' started by Zak OHara, May 20, 2008.

  1. JackP

    JackP Garibaldi

    # of Dives: 500 - 999
    Location: Sydney
    2
    0
    1
    I just took delivery of a Mares Matrix on Friday, charged it up on Friday night, hit the water Saturday no problems, connect it to charge as it was showing on 60% power, nothing stuck on the same time unable to do anything with it.
    not so much of a problem i think i can still remember how to use the tables, but what if this happens on a deep dive, this scares me.:shakehead:
     
  2. kwbarpilot

    kwbarpilot Angel Fish

    # of Dives: 0 - 24
    Location: New Jersey U.S.A.
    12
    2
    0
    Hi Mr.OHara,
    In December 2012 i took my Puck Air to my local Dive shop for repair.She sent the unit out for repair.They said the problem can't be fixed so they were going to replace it under warranty.When i heard that i was overjoyed!!!
    I was told it would come in January.It's now late February and it hasn't come in.I have an expensive (for me) live aboard trip in mid march and i'm concerned i won't have a computer for it.I have other products of yours that i'm happy with.
    could you look into this? Thank you
     
  3. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
    29
    48
    Hi, Can you please private message me the details.. Ie: store name, RA# if you have it. I'll do my best. Thanks
     
  4. Roisland

    Roisland Angel Fish

    # of Dives: 100 - 199
    Location: Sweden
    13
    1
    3
    :) I would be so happy if you could support Mac on Dive Organizer. I have a Icon HD Net Ready and Mac Book
     
  5. JerryRL

    JerryRL Garibaldi

    # of Dives: 50 - 99
    Location: At Taif, Saudi Arabia
    3
    0
    0
    I just bought my Icon HD Net Ready yesterday. I charged it last night and today I fired it up. It seemed straight forward in operation and after a minute it went into sleep mode. This happened two or three times while I was looking at some tutorials on Youtube. Then it went to sleep(?) and it will not turn on. Battery was at 100% a few minutes prior. Any ideas guys?

    Thanks,

    Jerry
     
  6. JackP

    JackP Garibaldi

    # of Dives: 500 - 999
    Location: Sydney
    2
    0
    1
    took it back to frog at willoughby not a problem in a couple of days they had updated the firmwhear.
    all good
     
  7. JDA1

    JDA1 Garibaldi

    # of Dives: 50 - 99
    Location: Canada
    2
    0
    0
    Hi, I am wondering if anyone has had any issues with their Nemo Air dive computer? I have had the computer recall dealt with so it is not an issue. I was just in Cuba and only did 9 dives although my computer registered 12 dives overall. On one dive the psi showed only 290psi at the start of the dive them went to 7797ps. The whole dive was screwed. I have 50 dives on the computer so it's relatively new. Anyone have any information that may help?
     
  8. bigtexdog

    bigtexdog Angel Fish

    # of Dives: 100 - 199
    Location: Austin, TX
    6
    0
    0
    I have a Nemo Sport. Where can I see nitrogen load on this thing?
     
  9. carlito35

    carlito35 PADI Pro

    # of Dives: 200 - 499
    Location: Heartland usa
    245
    17
    18
    Mares Icon Net ready air integrated. Worked fine for 119 dives now turn on and log book has zero dives. Info in settings still shows 119 dives and my max debth but log book blank. How can I get this fixed and can I recover the lost dives? I already submitted a support ticket and now after four days NO RESPONSE. HELP.
     
  10. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
    29
    48
    Hi Carlito. I responded to you PM previously.. Also another place to inquire for help is the mares facebook page. We'll try to get you squared away asap.

    thanks,

    Zak
     

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