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Mares ICON HD Net Ready - Air Integration Failed me yet again.. So frustrated

Discussion in 'Mares... Just add Water!' started by Naboodiver, Oct 11, 2015.

  1. Naboodiver

    Naboodiver Nassau Grouper

    # of Dives: 200 - 499
    Location: Maryville, Tennessee
    132
    16
    18
    Well here I am again. Just returned from my yearly trip to Bonaire. Yet again the air integration failed me. It was working fine (well pretty well, failed on my initial dive at the quarry) when I left for Bonaire. First dive, no air integration. I took apart the transmitter and replaced the battery. Then I re-paired the transmitter to the computer (as normal took multiple tries). Next dive the next day, no air integration. This is my third transmitter. After last years failure at Bonaire, I sent the computer and transmitter into the Atlanta service center they promised me that it would never happen again and yet it did. They sent it back with a new transmitter. I guess I need to go shopping. I love this computer but I have been plagued with constant issues with the air integration. So 16 dives in Bonaire with no air integration data. I don't know what to do. I bought this computer from Leisure Pro. If Mares stood behind their products, they should send me a new one through Leisure Pro or refund my money. I would love to hear from Mr. O'Hara on what Mares might do to make me a once again happy customer with Mares. Maybe send me a new ICON Black.. Maybe it has the bugs out of it.
     
  2. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,411
    30
    48
    PM Sent.
     
    Roisland and Naboodiver like this.
  3. zoranb

    zoranb Nassau Grouper

    # of Dives: 200 - 499
    Location: Zagreb, Croatia
    140
    10
    18
    Hi naboodiver. I often get laughed at by my dive buddies who still don't understand why I'm still using the icon. Not to go into too much details, the story with the transmitter has been a failiure from the start.

    I change the battery in my transmitter every 2 months (?!) as that is how I'm almost sure it will work. Even with a new battery, tghe transmitter sometimes doesn't send the data to the icon, so I gently tap it against my tank (I have it on a 15 cm HP hose), that usualy does the trick. I've come to accept that the transmitter sometimes just doesn't work. I Wonder if there are any new icon users with their icon/transmitters (one purchased recently) to see if Mares got rid of whatever it is that stops the older Devices from working sometimes...

    No info from my side, just wanted to let you Know, you're not alone :)

    Z

    P.S.: Just found this: http://myemail.constantcontact.com/Icon-HD-Transmitter-Firmware-Update-.html?soid=1110058879691&aid=VQ9yB1jvZkA


     
    Last edited: Oct 29, 2015
    Naboodiver likes this.
  4. Kharon

    Kharon Solo Diver

    # of Dives: 200 - 499
    Location: Upstate NY
    4,210
    4,247
    113
    Mine has always flawlessly paired and has never lost the link. It's the new 4.0 version with firmware upgraded to 4.1
     
  5. Naboodiver

    Naboodiver Nassau Grouper

    # of Dives: 200 - 499
    Location: Maryville, Tennessee
    132
    16
    18
    Thanks Zak and Steve... I am again a happy customer. I will continue to be a big supporter of Mares and of the ICON HD Net Ready.
     
    Roisland likes this.
  6. pinshootr

    pinshootr Divemaster Candidate

    # of Dives: 200 - 499
    Location: Midland,MI
    267
    103
    43
    why did they retrieve your dive info/make up for possible lost dives?
     
  7. spankie6969

    spankie6969 Garibaldi

    # of Dives: 500 - 999
    Location: WORCESTER,MA USA
    4
    2
    3
    the black edition no better it does the same thing pissing me off somthing fearce. they sent me a brand new icon and modual went on the first dive on a boat 120 bucks for the 3 dives well I spent the 7 hrs watching everyone else dive even though the night before I had pressure and the battery was full.
     
  8. aerocheck

    aerocheck Angel Fish

    # of Dives: 200 - 499
    Location: Deerfield Beach, FL
    8
    0
    1
    I've been using my Icon Net Ready for the last few months and it worked flawlessly for about 100'dives. Then it started giving me the no signal message. I bought a second transmitter (wanted one for a pony bottle anyway). I've put new batteries in both and after a few tries finally got them both paired but I can only get pressure data to show for my pony bottle. This has all just been the last couple of days so I'm still working on it but any suggestions would be appreciated. I'm going to go back to square one and pull both batteries and restart the process in case I goofed somewhere. Just for background my g2 xmitter is on a hose and sits in my right weight pocket and my g1 is on the pony bottle that sits right behind it. I have been wearing my icon on my left wrist. Previously my smitten was one he left side of my first stage so that may be part of the problem. I know the manual suggests having them on the same side. I'm going to try that tomorrow.

    second minor issue. I was initially setting the pony tank ups as g2 and then realized I had to switch as the pony will be air and my main tank EAN so the pony has to be g1. I had set the volume for g2 to 13 and g1 to 80. When I swapped them around to g1 13 and g2 80 I can't get them to display properly on the five screen. Both g1 and g2 show 13 cu ft. Not the end of the world but I'd like to have them display properly to avoid confusion as to which tank I have selected.
     
  9. Kharon

    Kharon Solo Diver

    # of Dives: 200 - 499
    Location: Upstate NY
    4,210
    4,247
    113
    Don't forget to do a factory reset before starting over.
     
  10. aerocheck

    aerocheck Angel Fish

    # of Dives: 200 - 499
    Location: Deerfield Beach, FL
    8
    0
    1
    Will I lose all my logbook data if I do? Or just settings etc?


    Sent from my iPad using Tapatalk
     

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