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Mares Icon HD upgrade...

Discussion in 'Mares... Just add Water!' started by staggsSevin, Aug 18, 2009.

  1. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
    29
    48
    Hi, I suggest you email our service tech in the Boca Raton office. 51DiveWar@us.mares.com. His name is Brad and has alot of experience with the computer. I am assuming you have it pressurized? It could also be that the battery in the transmitter is low. Again I would try to correspond with Brad first. Please give him as much detail as possible, ie: serial number on the transmitter and computer. I'm sure he'll get you squared away.
     
  2. Sundancr260

    Sundancr260 Angel Fish

    # of Dives: 500 - 999
    Location: Great Lake State, Milford, Michigan
    21
    0
    0

    When I first got the unit I followed the directions as to placing the transmitter within in 2 inches. I then tried it time and time again moving it away a 1/4 inch at a time never would pair. So...I thought the battery was junk and replaced it. Same thing kept timing out. So after two hours of dicking around with my $1500 dollar computer, I removed the battery and let is sit for 10 minutes. After reinstalling the battery it confirmed that it paired, with a battery mind you, that is fresh. Upon reaching Cabo and after several dives it still confirms paired (G1) but no tank pressure, no 1500psi warning, no 750psi warning. WTF.
     
  3. Sundancr260

    Sundancr260 Angel Fish

    # of Dives: 500 - 999
    Location: Great Lake State, Milford, Michigan
    21
    0
    0
    Zak,

    Just sent an email. Hopefully I can get some clarification as to why this computer is not working correctly.
     
  4. Sundancr260

    Sundancr260 Angel Fish

    # of Dives: 500 - 999
    Location: Great Lake State, Milford, Michigan
    21
    0
    0
    I sent an email to Brad yesterday afternoon per Zak's suggestion with the full details of my problem, serial number, date of manufacture, and Firmware version....No response. Today was my last day of diving and the Mares Icon HD still does not work with air integration. I re-paired it, again....this time I get 2932psi at the start of the dive and 2932psi at the end of the dive. However, this shows up only in the log. During the dive, no air pressure reading, no 1500psi warning no 750psi warning NOTTA. Don't know if I would be a responsible diver to recommend this computer to anyone.
     
  5. Sundancr260

    Sundancr260 Angel Fish

    # of Dives: 500 - 999
    Location: Great Lake State, Milford, Michigan
    21
    0
    0
    Just got an email from Brad. Seems to be a software issue and I will be sending the unit back for a replacement. Hopefully this cures the issue. Customer service seems to be alive and well at Mares. Stay tuned.
     
  6. Sundancr260

    Sundancr260 Angel Fish

    # of Dives: 500 - 999
    Location: Great Lake State, Milford, Michigan
    21
    0
    0
    Even better news. I don't have to send the unit back to where it was purchased. It will be returned to Mares through the local authorized dealer and I will have a new one sent out as soon as they receive mine. Can't complain about the service. So far top notch.
     

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