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Nautilus Lifeline and Diver Lost for 13 Hours in Hawaii

Discussion in 'Nautilus Lifeline' started by citycountryguy, Feb 21, 2012.

  1. nfarrar

    nfarrar Nassau Grouper

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    I to am thinking about getting a Lifeline but am waiting on the results of this threa.

    Later Mon,
    Nick
     
  2. Peter_C

    Peter_C Solo Diver

    # of Dives: I just don't log dives
    Location: Santa Rosa, CA
    5,889
    739
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    Mike and I went back and forth via PM's back in March. Nothing that needs to be kept private so I will post them here.

    My personal opinion is Mike and his team have provided a product they believe in. They have also done everything they can to determine what happened in this case to never let it happen again, but first there has to be a problem to solve?? The company immediately contacted the customer and sent out a replacement unit, and as a gratuity gave him a second unit for free, to allow his buddies to have a radio too. That is going above and beyond what was asked, and shows the company is concerned in making customers happy. Since this incident they added new features in to be able to test the radio, along with other firmware upgrades. Since software can be upgraded at no charge, without requiring a hardware return, this is good for the customers that currently own one or are planning to get a Nautilus Lifeline. Make sure to charge it and check for available upgrades.

    Edit: There are ways to test your radio very easily if you have a second DSC radio, or at least with an old schoold VHF or handheld you can just call back and forth.

    FWIW since we often dive in remote areas, I just upgraded my boats VHF with DSC, and a high end 8' antenna. The technology is sound and proven, and here today for all to use.
     
    Last edited: Apr 10, 2012
    Jax likes this.
  3. John A Lewis

    John A Lewis Scuba Media & Publications

    # of Dives: 500 - 999
    Location: DFW
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    Peter--please don't take this the wrong way, but it was Mike that promised a report for all interested/impacted by this. Since making that promise there's been nothing, not even an update on the unit being examined. The onus is on him to follow through on his promise.

    I do thank you for posting what you have, since it was done by PM and would not have been visible to anyone else until now.
     
  4. Crush

    Crush Solo Diver

    # of Dives: 100 - 199
    Location: Western Canada
    2,517
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    I don't have a horse in this race since I don't own a unit. However, I am considering adding a unit to my kit some time in the much farther future.

    I routinely prepare reports. If anything, nautilusmike is guilty of having offered an overly-optimistic deadline for the resolution of this problem. He can, of course, post terse responses such as "unit powered on first attempt - next step: evaluate LCD display" but, no matter what he posts, those in possession of a unit will be unhappy until the problem is identified and fixed. The truth of the matter is that intermittent faults are difficult (or sometimes impossible) to find unless you are able to reproduce them. Here is what I have learned from the thread: if getting lost at sea is a concern to you, rely on multiple different signalling devices.
     
  5. Peter_C

    Peter_C Solo Diver

    # of Dives: I just don't log dives
    Location: Santa Rosa, CA
    5,889
    739
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    I agree he dropped the ball, although he did touch base with me. Who knows how many websites he is having a similar conversation on, but you are right and I will give him crap via PM.

    Does anyone know if Rescue 21 is actually set up and working in Hawaii? It is of concern for me since we are headed to the Big Island at the end of May. It shows April as a date for something?? Which also means when Scott had his loooooong drift dive the system wasn't in place.
    http://www.uscg.mil/hq/cg9/rescue21/pdf/acceptanceschedule.pdf

    Cozumel is listed as having MMSI capabilities but what does that mean? ALL cruise ships and other ships are required to have DSC capability utilizing a Class A relaying radio. Of course they must be within range of the DSC sender, which has been tested to be around 12 miles (Nautical?) roughly for the Nautilus.
    KLOTH.NET - DSC - GMDSS Maritime Digital Selective Calling

    Of course the last list shows Honolulu listed twice for MMSI numbers :confused:

    "The Rescue 21 system will be fully deployed by the
    end of 2012 throughout the coastal continental United
    States, Great Lakes, Hawaii,"

    Edit: This website shows Hawaii now being active :confused: BTW it is the manufacturer of the Rescue 21's systems website.
    http://www.gdc4s.com/content/48f936...9b6459e33/images/r21_systemmap20120320_lg.jpg
     
  6. Nautilus Explorer

    Nautilus Explorer ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: I'm a Fish!
    Location: Richmond BC
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    Thank you, everyone, for being vigilant and keeping the chatter up about this. We have been just as eager for information as you have. Sorry for the wait, we wanted to ensure that we had a "complete picture" response instead of speculating along the way with partial info.

    Mike contacted Mr. Folsom just this morning with our findings and we have put together a proper release - going up today on Scuba Board and Facebook. Below is a more informal response for those that have vigilantly carried this topic forward, and patiently awaited our response.

    Our diagnosis is that Mr. Folsom's unit had a rare case of what Mike calls "The Swiss Cheese Effect" in one of its connections. This title comes from the idea that small holes in the soldering lined up in a unique way that more than doubled the power consumption of the particular unit while asleep. With this, the unit drew more power while it was left uncharged and did not have enough power to operate. This drain happened over 2-3 months instead of our stated 6 month charging period.

    Through this diagnosis, we have developed an upcoming firmware update (version 0.60) which will include a self-diagnostic routine for the Lifeline. This diagnostic will check for battery consumption, and full operation of the Lifeline before indicating "clear to dive" or "not clear to dive" on the LCD screen. It's activated with a quick 3 presses of the Orange button, and only takes a moment to complete.

    We also now recommend that users charge their Lifelines to 100% before every dive trip, as this will ensure the longest battery life per trip. Thank you for your patience in awaiting our response. We want to ensure that the community is aware of what's going on, and we want to be as up front as possible with any of our information.
     
    Jax and deeper thoughts like this.
  7. Mitchell Teeters

    Mitchell Teeters ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Cookeville, TN, (AKA God's Country)
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    Thanks for the response. You are being nice by not saying what I'm thinking, why didn't he just charge it within a couple of months of taking it out. Goodness this is a backup support device that could save his life. Some is yours but some is on him. I would certainly have this if I were in a coastal setting diving.

    Sent from my DROID X2
     
    JamesK likes this.
  8. Nautilus Explorer

    Nautilus Explorer ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: I'm a Fish!
    Location: Richmond BC
    53
    44
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    Thank you TNRonin, but the responsibility of divers' confidence in the Lifeline is entirely on our shoulders and we take this very seriously. Scott is an experienced diver and uses multiple forms of equipment to ensure that he is found if left adrift - part of this gear remains to be the Lifeline. Mr. Folsom's communication with us has been both gracious and understanding, and we would be quite distraught if the focus were taken away from our responsibility as a company to stand behind our product and our valued customers.

    We're just happy to know that he made it back safely. Our next mission is to see what went wrong and how we can prevent it in the future.
     
  9. Mitchell Teeters

    Mitchell Teeters ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Cookeville, TN, (AKA God's Country)
    1,319
    174
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    Oh I agree but there has to be a limit. Its like never servicing a Reg IMHO I want a reliable Reg but sometimes it has to be serviced. Now if the nautilus showed charged and in fact it wasn't that might be an issue. I like the diagnostic you have added fire sure.
    From a QC engineer point of view that solder issue will be a nightmare.

    Sent from my DROID X2
     
  10. John A Lewis

    John A Lewis Scuba Media & Publications

    # of Dives: 500 - 999
    Location: DFW
    360
    99
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    The type of problem with the solder you describe is something I learned as 'sputter'--you may want to examine the alloy content of your solder used to determine if that's the culprit.
     

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