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PADI E-cards app crashes

Discussion in 'Q and A for Scuba Certification Agencies' started by Jorden Drew, Nov 26, 2017.

  1. Jorden Drew

    Jorden Drew Garibaldi

    # of Dives: 200 - 499
    Location: Canada
    2
    0
    1
    Does anyone else have issues when they click the update button on the e-cards portion of the PADI app? My app just crashes. Tried re-installing.
     
  2. tursiops

    tursiops Marine Scientist and Master Instructor ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: U.S. East Coast
    5,413
    2,994
    113
    Mine seems to work fine, except I have no cards to update, but at least it does not crash when I hit Update.
    I'm on Android.
     
  3. scubadiver888

    scubadiver888 Divemaster

    # of Dives: I just don't log dives
    Location: Toronto, Ontario, Canada
    1,399
    189
    63
    I have an Android phone and my PADI app crashes whenever I try to use it. I press update to get my e-cards and it crashes. I've never got it to work. I've uninstalled it and re-installed it. Still not luck. I just gave up on it. I have all my cards from before e-cards existed. So I really don't need it.
     
  4. tursiops

    tursiops Marine Scientist and Master Instructor ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: U.S. East Coast
    5,413
    2,994
    113
    Maybe the problem is only in Canada? :)
     
    scubadiver888 likes this.
  5. scubadiver888

    scubadiver888 Divemaster

    # of Dives: I just don't log dives
    Location: Toronto, Ontario, Canada
    1,399
    189
    63
    Just tried from the USA and it fails as well. Maybe it is if the PADI account is from Canada.
     
  6. kelemvor

    kelemvor Big Fleshy Monster ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Largo, FL USA
    4,824
    2,339
    113
    There are different google (and apple probably) app stores for different countries. Well, sometimes - I can't say for sure if US and CA use the same store. If they use a different store then it's possible that you are getting a different version of this app than folks in another country. You could try and work around that by temporarily loading a VPN app and connecting to another country. I've never done it myself, but from what I have read it's becoming common in Europe due to some draconian regulations they've got in place of the internet over that way.

    TunnelBear VPN - Android Apps on Google Play Here's an example of a VPN app. I'm not endorsing this particular one or anything, just provided the link in case you didn't know what I was talking about.

    That might also help if the app connects to a different PADI server on the back end based on country.

    Or it could be an incompatibility due to OS versioning or some third thing... it's probably worth a shot though.
     
  7. scubadiver888

    scubadiver888 Divemaster

    # of Dives: I just don't log dives
    Location: Toronto, Ontario, Canada
    1,399
    189
    63
    Good guess @kelemvor but even when I'm 'in' the USA (using a VPN) it still doesn't work for me. I suspect it is because I'm registered with PADI Canada and not PADI
    USA. :(
     
  8. Hotpocket

    Hotpocket Trespasser

    42
    9
    8
    You're better off taking a photo of the front and back of the card and keeping a copy on your phone.
     
    Seaweed Doc and scubadiver888 like this.
  9. Jorden Drew

    Jorden Drew Garibaldi

    # of Dives: 200 - 499
    Location: Canada
    2
    0
    1
    Well, I'm missing some of my cards, either somehow misplaced or were never delivered. As a dive master, I'm supposed to be able to get the e-cards for free.
     
  10. pconsidine

    pconsidine ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Cornwall-on-Hudson. New York
    387
    113
    43
    Yes as a Divemaster you can get Padi E-Cards for free as long as you are a divemaster in good standing with PADI annual fee up to date. If there is a problem I would call PADI directly and esplain -this happened to me once where my over than 40 E-cards were deleted.
     

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