Parts?

[lyricnz]

Hi guys,

I just got back to my gear, from a couple of weeks off, and find that in the interim someone (quite possibly me!) has dropped a weight on my brand-new only-used-once Shockwave LED. The chassis is complely smashed, uugh!

I don't suppose anyone has their own Shockwave LED that's dead for other reasons, and could give me the chassis? The reason that I ask is that the torch is, for some crazy reason, around us$300 to buy locally! (yes, I could order from leisurepro etc - but shipping is pretty expensive - the torch comes with a lot of heavy batteries).

Cheers, Simon

 

[soonerwink]

Contact PT and tell them your story, they might surprise you. I once broke a PT light, my own fault. I contacted PT by email to try and buy part for lignt. They had me send broken light to them. They sent me a brand new light batteries included at their expense. They have great customer service, and stand behind their lifetime warranties.

 

[Princeton Tec]

As the previous post mentioned, simply contact our customer service department and we will get your light taken care of. You can contact 609-298-9331 at your convenience.

I just got back to my gear, from a couple of weeks off, and find that in the interim someone (quite possibly me!) has dropped a weight on my brand-new only-used-once Shockwave LED. The chassis is complely smashed, uugh!

I don't suppose anyone has their own Shockwave LED that's dead for other reasons, and could give me the chassis? The reason that I ask is that the torch is, for some crazy reason, around us$300 to buy locally! (yes, I could order from leisurepro etc - but shipping is pretty expensive - the torch comes with a lot of heavy batteries).

Cheers, Simon

 

[lyricnz]

Just to follow up on this thread: I called the Princeton Tec US support number, and they directed me towards one of the local (Australia) agencies. I called them, and they said they would source a replacement chassis for the light, and ship it to me when it arrives from USA in a couple of weeks, no charge (except postage perhaps). So far, excellent response!

I'll update this thread again, when it arrives, with details on any costs, and how I went about reassembling the light.

 

[lyricnz]

Hi guys,

Just to let you know that my replacement chassis for the light arrived last week. Absolutely no problems assembling it, and it's been working great this week (I'm on a week-long dive holiday, involving some basic caving). The local agency didn't charge for the replacement, very very happy, thanks!