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Perdix not connecting to Cloud mobile app

Discussion in 'Shearwater Cloud' started by Marie13, Apr 1, 2018.

  1. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
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    I've tried several times to download some (pool) dives to the Cloud mobile app (iPhone 8 Plus, most recent IOS), but my Perdix times out before it connects to my iPhone.

    Any idea what might be happening? The two connected just fine maybe 8 weeks ago when I first bought my Perdix and updated the firmware via the Cloud mobile app.

    Perdix connects just fine to Shearwater Desktop to download dives.
     
  2. tridacna

    tridacna ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: New Jersey
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    Did you update to iOS 11.3 in the interim?
     
  3. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
    5,461
    3,834
    113
    I didn't even know there was an IOS update! No notification on my phone yet about it. Off to do that and try downloading dives again.
     
  4. pconsidine

    pconsidine ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Cornwall-on-Hudson. New York
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    plus download and install latest version of Shearwater Desktop App.
     
  5. pconsidine

    pconsidine ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Cornwall-on-Hudson. New York
    411
    117
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    Also would be good idea to update your Firmware on your Perdix first...
     
  6. dlofting

    dlofting DIR Practitioner

    # of Dives: 200 - 499
    Location: Vancouver, BC, Canada
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    This isn't quite the same but is related. I had trouble connecting my wife's Perdix to a laptop via Bluetooth even though I'd done it once just after we purchased the computer. After some internet research, Emails to Shearwater and failed experiments, I read that Bluetooth communication can be affected by other wireless devices. I moved laptop and Perdix to a different room and connected first time.

    Oddly enough none of this affected my Petrel which leads me to believe that the lower voltage used by the Perdix may be part of the reason.
     
    pconsidine likes this.
  7. pconsidine

    pconsidine ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Cornwall-on-Hudson. New York
    411
    117
    43
    funny I had same problem updating firmware on my new Perdix Ai because of bluetooth connection problem on my computer, but I used my Iphone to update and was very quick.
     
    dlofting likes this.

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