I would like to share with everyone my experience with Olympus USA. As some back ground, I own four Oly cameras and two Oly underwater cases. These will be my last Oly products. Too bad, I real liked the new 330 camera. So this is what has happened. My Oly 5060 had been in twice in the last year for repairs for a bent dial shaft. I paid more than Ebay prices for repairs but I got a 6 month extension on the warranty. When I sent it in, under warranty for its third repair, this time for a defective macro button, I was told flat out that I would be receiving a new camera as it was on its third repair and that was there policy. I mailed it in and a couple of weeks later, I received a notice that I was being charged for the repair. I called Oly and after fighting through there phone system I was told to call a different number and ask for a supervisor. I did but had to talk to Alfred first.. He verified everything I said and felt I was right, I was under warranty and should not have to pay again. Then he found he had no power to change this. I asked for a supervisor again and I got Mursla. This snotty little prick asked why I did not believe Alfred when he told me there was nothing that could be done? I persisted and was finally given a top priority complaint to Oly corporate and was told I would get a phone call in 7-10 business days! Two weeks pass with no phone call. I finally got a notice in the mail that said my balance was now zero. I returned the notice with shipping direction. Two weeks later I call them, today the 25th of July. Im told my camera is ready and scheduled to ship in the 2nd of August! The last guy tried to change the ship date but there was a computer problem and he couldnt but assured me he would work on it and call me back. Guess what? Im not writing this letter for no reason. Im mad as hell! Its now been seven weeks and my camera will not be shipped for another week, allegedly.
Just so you know Olympus USA, I have sent a copy of this to you and I will be posting on every web site I can find, I will strongly recommend against future Oly purchases for people seeking advice and will be looking at other brands that have real customer service and honor there warrantees.
Sincerely,
Brian Howard
Service order # 651767
Just so you know Olympus USA, I have sent a copy of this to you and I will be posting on every web site I can find, I will strongly recommend against future Oly purchases for people seeking advice and will be looking at other brands that have real customer service and honor there warrantees.
Sincerely,
Brian Howard
Service order # 651767