RECALL - SureLock II Weight Pocket Handles

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Packrat12,

At this time there has not been a recall to the Sure Lock II "halfmoon" handles. Yes we have made a third revision to a webbing based handle.

Hi Kyle,

If there has not been a recall of the "halfmoon" handles, then there possibly should be. I have had my third "halfmoon" handle fail, on an Axion i3, that is 7 months old and has about 35 dives on it. It's a real shame because I really enjoy the BC. However travelling to Bangkok to get new "halfmoon" handle from the Aqualung distributer, every few months, is becoming less than enjoyable.

Do I need to specifically ask for the "webbing" based design? Or indeed do I need to pay for them?

Cheers

Dave
 
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Do I need to specifically ask for the "webbing" based design? Or indeed do I need to pay for them?

Well to answer my own question, I had my failed "halfmoon" handles replaced with the "webbing" based design handles, by Aquamaster in Bangkok. I didn't have to ask. I am really hoping that this sorts out the issue.

Cheers

Dave
 
Top marks to Aqua lung.

Reported my broken SureLock handles via Aqualung Australia where I bought the BCD - and within 24 hours I had replacements in my hand via Aqualung vendor in Philippines.

Best customer service I have come across for a long long time with any company !

Cheers
 
I had my pockets replaced 2 years ago. They are now tearing again. What can I do? Will they be replaced again?
 
I had my pockets replaced 2 years ago. They are now tearing again. What can I do? Will they be replaced again?

Supposedly they have been recalled again and have the handle attached to nylon webbing.
 
I had my pockets replaced 2 years ago. They are now tearing again. What can I do? Will they be replaced again?
Ann,

Yes, they will be replaced again. We replaced the rubber handles completely with a new sewn webbing handle. Your local authorized Aqua Lung dive shop can swap the handles out free of charge.

Richard Vaughn
Product Manager
Aqua Lung America
 
I heard about another recall on one of the models , but can't remember what the issue was.. Is this the same recall for 2016-17??
 
https://www.shearwater.com/products/teric/

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