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Reg Service Turnaround Time?

Discussion in 'Basic Scuba' started by Kryssa, Jun 17, 2011.

  1. Scott

    Scott Technical Instructor

    # of Dives: 2,500 - 4,999
    Location: Salt Lake City, Utah
    Personally I do not care how long it takes, within reason, as long as it comes back serviced and operable. I know several stores in my area that ship them out to a second party and others do repairs in house.
    I have used both avenues and have had both short and long turn arounds.
  2. scubadiveilat

    scubadiveilat Dive Travel Professional

    # of Dives:
    A reasonable turn around time is about a week. Unless if it's peak time. If there are no other shops around, short on staff or other conditions delay is longer. over a month is too long....
  3. Colliam7

    Colliam7 Tech Instructor Staff Member ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Kents Store, VA
    The actual time required for routine annual regulator service is minimal - certainly less than an hour for a first stage and two second stages, IF the parts kits are in stock, and IF there are no problems, and IF the reg doesn't have to be ultrsonically cleaned, etc. But, depending on the shop, the service may be done by sending the reg out to another local service center, which takes extra time, or by having a contract technician come in to do the service, which may only occur once a week (or less frequently), or by waiting until there are several regs to be serviced, and doing them all at once. So, the answer is - and I am sure you have never heard this before - 'it depends'. :)

    I service my own, so it takes minimal time, except I like to use the workroom at my LDS which requires me to drive over there at a time when it is not in use. We have a contract technician that we use, and he comes in once a week (on the day the shop is closed). Unless there is a backlog of work, he usually gets everything done on his service day, so the turn-around time for customers is anywhere from 1 to 7 days. If he gets backed up or can't come in one week, it may mean a two week turn-around time for the customer.

    However, if a customer comes in on Wednesday, and says they have a coastal dive trip on Saturday, and they have a problem (e.g. IP creep and slight free flow) and really need that reg back quickly (and are nice about asking if we can help, not DEMANDING that we jump to their needs), one of the other shop staff will probably be able to address the problem in as little as a day.

    No, with a caveat. We don't put regs bought elsewhere at the end of the service line. But, we may not have the parts kits in stock for a regulator brand that we don't sell. In that case we either send it out to another local service center (usual practice), which takes extra time, or order the parts, which takes extra time.
  4. mark99

    mark99 Instructor, Scuba

    # of Dives: 500 - 999
    Location: Redlands, CA
    I just sent mine into Tech Diving Limited, they were in the shop for two weeks. I believe they would have done them quicker if I'd had a trip scheduled. I bought them elsewhere, and that was not an issue. Everything is oxygen cleaned for the regular price, which I needed, and is the reason I didn't have them done at LDS.
  5. scubafanatic

    scubafanatic Contributor

    In my area, with experience over many years and many different dive shops, 1 - 2 weeks is the typical turnaround period. I think that timeframe is perfectly reasonable. I can 2nd the Scubatoys recommendation (and they are only 45 min away drive time for me). I do have the advantage of owning multiple complete reg sets, so I've always got spare gear for when other gear is in being serviced, plus I tend to rotate my regs in for service 'off season' so I'm missing the summer rush. (had a pair of Atomics serviced early this spring at Scubatoys while they were running an off-season servicing special). That being said, even in peak season, I never wait more than 2 weeks for servicing in my area...the only exception is the one-off situation where I'm having a reg upgraded and a special order part has to come in, like a dry-seal 1st stage kit imported from Italy for my Mares RUBY reg, for example.

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