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Reg Servicing, Procedure

Discussion in 'Deep 6 Outfitters' started by divinh, Jun 5, 2019.

  1. divinh

    divinh Photographer

    # of Dives: 100 - 199
    Location: San Francisco
    I'll be doing my first ever reg servicing. What should I be sending in? Do I send everything as it currently is, completely hooked up, or am I supposed to send only the first and second stages, without the hoses and SPG?

    How do most people send it? In a Priority Mail Box 11 1/4" x 8 3/4" x 6"? What about return shipping?

    I ordered my single tank reg setup Thanksgiving weekend of 2017, but didn't get to really dive with it until June 2018, with some pool test dives in February 2018 and just prior to the trip. When I log into my Deep6 account, I don't see it listed, just the 3mm boots I ordered in January. My original purchase date is still on record, yes? Or should I send a note with my Deep6 account so it can be added?

    Since June 2018, I've logged 113 dives. Is that about right for servicing time frame, or can I wait til 200?

    (I was going to email all these questions, but I figured perhaps others with Deep6 regs could benefit from the answers. Thanks!)
    FishgutsB and Kamaros like this.
  2. shurite7

    shurite7 Dive Shop

    # of Dives: 1,000 - 2,499
    Location: MT
    Send it in as is. No need to take anything apart.

    You can send it any way you want (FedEx or UPS Ground, USPS). Just make sure you have a tracking number.

    You will get lots of "opinionated" answers that claim to be "authoritative". You have a couple of choices: go with what the manufacturer states (generally it is service once every two years or more often if used a lot - used a lot is quite vague with claims somewhere between seventy-five to several hundred dives), or sent it in when you feel it needs servicing or something isn't right with the reg. If you aren't sure, simply go with the manufacturers recommendation; make life easy for yourself.
  3. grf88

    grf88 Divemaster

    # of Dives: 1,000 - 2,499
    Location: Markham, Ontario
    Or you could buy an inexpensive IP gauge and learn how to use it. Takes a lot of the guesswork out.
    lexvil likes this.
  4. Saicho

    Saicho Photographer

    # of Dives: 50 - 99
    Location: San Francisco
    I just sent my signature series in for the first time for an overhaul. They asked me to put the original order number on the box and to include the original service kits if I had them. No need to create a service ticket ahead of time
  5. Hickdive

    Hickdive Solo Diver

    # of Dives: 1,000 - 2,499
    Location: Glasgow, UK
    Send it all.

    Your service center will want to change the hose o rings* and they can't do that if the hoses are sitting at home with you.

    *at least any service center that does a decent job.
  6. runsongas

    runsongas Great White

    # of Dives: 500 - 999
    Location: California - Bay Area
    Per the deep 6 website: FAQ

    if you didn't dive it til Feb 2018, you could probably wait until next year or so.
  7. wbatten1

    wbatten1 NAUI Instructor

    # of Dives: 1,000 - 2,499
    Location: San Antonio, TX
    Hey divinh- Thanks for the question. There's no need to disassemble anything- send us your reg as you use it. Please note, if another brand component is attached, we will not be servicing that part- we only service our products. If you have, let's say, a different brand 2nd stage for an octo, you can remove it if you wish or you can send it... just know that particular 2nd stage will still need servicing. Also include the service kits that were originally provided to you. We'll use those and send you replacements. Last, and possibly most important, please include a note in the box stating what you would like us to do... in this case, a note saying "Please service and return" is sufficient. If no note is included, we won't know why you're sending them to us and it will take considerably longer to get them back. Including your original order number, if known, is also useful but not required- we can look up your name on the package and match it to our records.

    The ideal way to send it is to find a box big enough to accommodate our dry box and ship it in that. The padding from our dry box will help ensure your regulator stays safe (while the box the dry box goes in protects your dry box from damage). If you choose to ship it out of our dry box, please make sure to package the regulator in such a way that it won't get damaged during shipping. If you're in the continental US, we'll cover shipping it back to you- you just need to make sure it gets to us (UPS and USPS are preferred, but it's your choice with how the regs get to us).

    We did a complete overhaul of our website in early 2018. Due to the change, old customer accounts could not be carried over. We still have it on record, and you can currently still see your order by visiting our legacy site- legacy.deep6gear.com. Please note, that site is only for customers to view their previous order history. The site may be taken down in the future, however we will always retain a copy (and multiple backups) for record purposes. Your order history hasn't disappeared. :)


    Here's a non opinionated answer that is authoritative, as it's coming straight from us, the manufacturer. We highly recommend following our 2 year / 200 dive (whichever comes first) service interval. Unlike some other manufacturers, however, we do not mandate it to be followed in order to continue receiving free service kits, etc. O-rings and other things wear and degrade over time, so it's important to get regulators serviced regularly. But, we also understand that things happen and that timeline might not be ideal for your needs. As an example, lots of Military folk dive our regulators. It makes no sense for them to get their regulator serviced after 2 years if they're going to be deployed the following year to an area where they can't dive. It makes much more sense for them to get it serviced upon returning, making that particular service interval 3 years. Another example would be if a diver plans on staying out of the water for an extended period of time- just get it serviced before you jump back in. All that said, if you're not planning on diving between Nov 2019 and June 2020, it would make more sense to continue diving it until that time period and send it in during your 'off' season. We don't recommend continued diving after 2 years or more than 200 dives without getting it serviced.

    Owning an IP gauge is always a smart choice. Sometimes things happen, like accidentally dropping a scuba unit. In events like that, having an IP gauge is handy to help determine whether your regulator is still functioning properly. However a regulator should not be serviced only when it begins to malfunction. You should be getting your regulator serviced long before that ever happens. Following the recommended service interval is the better option compared to relying on an IP gauge. Besides, having a stable IP is only one reason of many for having a regulator serviced.

    Hope this helps!
    Craine, Matt England, Pat.D and 4 others like this.
  8. divinh

    divinh Photographer

    # of Dives: 100 - 199
    Location: San Francisco
    Thanks all for the answers and the official answer! I guess I have some more diving to do first!
    wbatten1 likes this.
  9. shurite7

    shurite7 Dive Shop

    # of Dives: 1,000 - 2,499
    Location: MT
    Measuring the IP/MP is no guarantee the reg does not need servicing, even it if the first stage is within range. All the gauge is doing is measuring the pressure. It isn't determining anything. It is nice to have if one understands how to interpret the info.

    This is good advice. The recommendation is common with many manufactures. I've also seen the clause after 200 added "or if used a lot" then service more frequently.

    This is a very good statement to follow.
    wbatten1 likes this.
  10. Matt England

    Matt England Angel Fish

    # of Dives: 25 - 49
    Location: Edmonton, KY
    Glad I found this thread. I'm just getting my regs ready to send in, and had some of the same questions.

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