Here are the facts.
Boris contacted Deepseasupply
over a year ago concerning a issue with his wing, and he was advised to return it for inspection. (We have the email)
Boris instead waited
until a few days before a dive trip to return his wing.
DeepSeaSupply advised him that we would inspect his wing and report what was required.
DeepSeaSupply did exactly that. We inspected the wing. The wing held air, which usually indicates the bladder is OK, but the shell was unsafe and recommended a new shell at a cost of $100 and return freight. The wing was purchased in 2012 and as such was out of warranty.
Boris authorized the repairs via a phone call. (we have the call logs)
DeepSeaSupply immediately proceeded with the repair, in a good faith effort to repair and return the wing in time for pending dive trip. After disassembly of the of the wing discovered that there was some damage to the inner bladder. It still held air, but showed signs of impact.
At this point DeepSeasupply has, without compensation, inspected the wing, communicated our findings, received authorization to proceed, and had accomplished about 1/2 of the labor associated with a shell replacement.
DeepSeaSupply
again contacted Boris to advise him that he should consider replacing the bladder while the wing was in our facility and disassembled.
Boris blew up, claimed all the problems were due to defects and as such should be covered under a lifetime warranty. We offer no such warranty. We do offer repairs at a nominal fee.
Boris then rescinded his previous approval of the shell repair, and announced he had purchased another wing from another vendor. He
never requested that we dispose of his parts including a functioning power inflator, corrugated hose, elbow, though fittings and OPV, i.e. about $60-70 worth of parts.
DeepSeaSupply stopped working on his wing and returned the box of parts. Once a wing with a damaged shell is disassembled it is not possible to reassemble it with out considerable time, and new components, specifically the rubber elements in the center panel of the wing.
When Boris's wing was received it was unsafe to dive. It would be irresponsible for Deepseasupply to reassemble a wing using a shell that is unsafe to dive.
Boris has since made any number of false claims and threats. Boris has managed to leave my operations manager on the verge of tears, the very same person that was making every effort to get Boris's wing repaired and back to him for his dive trip.
Boris has claimed DeepSeaSupply is responsible for ruining his dive trip, even though he knew he had a issue with his wing over a year ago, but waited until a few days before his trip.
Boris now claims he never authorized any repairs. This is simply false. We don't proceed with repairs until we have an expectation of being paid for them.
I'm content to let the readership here decide who to believe.
Boris would like you to believe that Deepseasupply received his wing, inspected it, called him, was told to return his wing as is, but instead decided to spend an hour carefully disassembling it without compensation, so we could then package the parts and prepare the shipping documents in order to screw him out of the return freight, on which we make nothing.
When DeepSeaSupply requires a signed repair authorization in the future before we touch a customers goods you can all thank Boris.
BTW before anyone assumes others offer a life time warranty on pinch flats they should read this:
#13
Tobin
