I just had a frustrating day. My fin ripped on the top of the footbed(not tight fitting). I paid 130$ USD for the fin, transported from NY to Cozumel 50$ USD and it will cost an additional 50 USD to bring the fin back if I choose to return it. A local dive shop here in Cozumel told me this has happened a number of times in their shop too. Is there a Mares rep on this board that can offer any assistance that will not break the bank ? the fins were too long & will not fit in a carry on, I am willing to take photos.
Ripped Mares Avanti Quatro Power fin after just 4 days use
- Thread starter BronxJoe
- Start date
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Just because there is a Mares forum does not mean Mares is monitoring it. Plus Mares is an Italian company...design is the forté of Italian companies, not customer service.
The expectation is that you need to take your fins back to the point of sale for evaluation and possible replacement. Companies like Mares do not typically interface with the end-user of their products. If you did not purchase your fins new or did not purchase them from an official retailer of Mares products then you will have very little to no recourse.
Sorry about the problem you have with your fins, hopefully the place you bought them from will take care of the issue for you.
-Z
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