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Ripped Mares Avanti Quatro Power fin after just 4 days use

Discussion in 'Mares... Just add Water!' started by BronxJoe, Jun 23, 2019.

  1. BronxJoe

    BronxJoe Angel Fish

    # of Dives: 500 - 999
    Location: Bronx NY
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    I just had a frustrating day. My fin ripped on the top of the footbed(not tight fitting). I paid 130$ USD for the fin, transported from NY to Cozumel 50$ USD and it will cost an additional 50 USD to bring the fin back if I choose to return it. A local dive shop here in Cozumel told me this has happened a number of times in their shop too. Is there a Mares rep on this board that can offer any assistance that will not break the bank ? the fins were too long & will not fit in a carry on, I am willing to take photos.
     
  2. aviator8

    aviator8 Photographer

    # of Dives: 25 - 49
    Location: Georgia
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    I have the same fins, can you post a photo anyway so I can see the failure?
     
  3. BronxJoe

    BronxJoe Angel Fish

    # of Dives: 500 - 999
    Location: Bronx NY
    11
    1
    3
    Aviator, can you tell me how to post a photo here ? I have them ,but don't know how to post it to scubaboard
     
  4. aviator8

    aviator8 Photographer

    # of Dives: 25 - 49
    Location: Georgia
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    277
    63
    When you reply in the post you should see this which will allow you to upload a picture. Then choose to insert it as a thumbnail or full image.

    Capture2.PNG
     
  5. BronxJoe

    BronxJoe Angel Fish

    # of Dives: 500 - 999
    Location: Bronx NY
    11
    1
    3
    Not allowing me to post photo ..... says there is an error & to try again. keeps logging me off
     
  6. aviator8

    aviator8 Photographer

    # of Dives: 25 - 49
    Location: Georgia
    564
    277
    63
    Odd. Maybe try hitting the report button to notify a mod. They may be able to assist.
     
  7. BronxJoe

    BronxJoe Angel Fish

    # of Dives: 500 - 999
    Location: Bronx NY
    11
    1
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    5 days & no one from Mares has any comment at all ?
     
  8. Zef

    Zef Divemaster

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    Just because there is a Mares forum does not mean Mares is monitoring it. Plus Mares is an Italian company...design is the forté of Italian companies, not customer service.

    The expectation is that you need to take your fins back to the point of sale for evaluation and possible replacement. Companies like Mares do not typically interface with the end-user of their products. If you did not purchase your fins new or did not purchase them from an official retailer of Mares products then you will have very little to no recourse.

    Sorry about the problem you have with your fins, hopefully the place you bought them from will take care of the issue for you.

    -Z
     
    uncfnp likes this.

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