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Scubatools.com ??? Still in business?

Discussion in 'Q and A for Scuba Manufacturers' started by diverintheflesh, Sep 15, 2019.

  1. diverintheflesh

    diverintheflesh Barracuda

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    I placed a large order 10 days ago and their system shows it has not been sent nor have i received my order...

    I've called and left messages, sent emails, even reached out on their Facebook page... Nothing.

    I realize that there was a massive storm two weeks ago, but business has to resume at some point at the very least, contact of some kind with their customers.

    Does anyone know anything? Heard anything from the company? If anyone is in Greensboro, NC, can you knock on their door for me?

    Thanks greatly,



    --carlos

    Re:
    Scubatools.com
    Scubatools
    Scuba tools
    #scubatools
    @scubatools
     
  2. Peter Slater

    Peter Slater Solo Diver

    # of Dives: 50 - 99
    Location: Cleveland
    58
    19
    8
    I successfully ordered from them back in March. I heard nothing after the initial order until one day it just showed up.
     
    diverintheflesh likes this.
  3. diverintheflesh

    diverintheflesh Barracuda

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  4. couv

    couv Instructor, Scuba

    # of Dives: 1,000 - 2,499
    Location: 13th floor of the Ivory Tower
    4,829
    2,113
    113
    They are not good at returning calls.....I left a message, I later called back and sorted out my order. A week or so after receiving my items, they called back to answer the original message!? Anyway--it's a mom and pop outfit, nice people, good at making tools/bad at running a business. My advice-call, and call again until someone answers.

    Next time, you might consider contacting @herman who also makes scuba equipment related tools.
     
    diverintheflesh likes this.
  5. Peter Slater

    Peter Slater Solo Diver

    # of Dives: 50 - 99
    Location: Cleveland
    58
    19
    8
    I think it was under a week. 10 days does seem longer than I had to wait. It might depend on what you ordered. I agree with couv, they are a great business to work with, just not the most modern customer service practices.
     
    diverintheflesh likes this.
  6. diverintheflesh

    diverintheflesh Barracuda

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    Oh, thank you for the information.
     
  7. diverintheflesh

    diverintheflesh Barracuda

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    I finally got through and my order is on its way...
     
    couv likes this.

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